Error 3635, Cannot create new document in XD.

New Here ,
Oct 28, 2019 Oct 28, 2019

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I have gone through these forums and have tried every recommended solution. Restarted Adobe CC, reinstalled Adobe CC, restarted computer, reinstalled XD, used the cleaning tool ETC. Nothing works. I have documents on there that I need for school and cannot access them.


These are the errors that I am getting: xd.jpgxd2.jpg

 

If anyone can provide me with a solution ASAP it would be very appreciated. I need access immediately.

Thanks

 

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correct answers 1 Correct Answer

Adobe Employee , Apr 30, 2020 Apr 30, 2020
Hi everyone,   Sorry to hear that you're unable to open the file and getting an "Error 3635, Cannot create a new document in XD" or other similar errors while opening or creating a cloud document. We'll try our best to help you with this.    This list of solutions may seem long, however, I can assure you that it has helped a lot of customers with this error.    Please start with Part one (Mac/Win) and proceed to Part two if the problem persists on the windows machine.   Part one (Mac/Win):   ...

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Adobe Employee ,
Mar 18, 2020 Mar 18, 2020

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Hi Sofianeb,

 

We are sorry for the bad experience and frustration. Would you mind sharing the OS, XD and Creative Cloud Desktop app version? Is it happening with all the files or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Apr 10, 2021 Apr 10, 2021

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Uninstall adobe xd then

 

go to c drive then

 

 program files (86x) then

 

Delete whole folder Adobe Creative Cloud Experience.

 

Thats it.

 

Then install again.

 

Enjoy

 

 

 

Backup your data First.

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New Here ,
Mar 23, 2020 Mar 23, 2020

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Hello,

When I create a new document, I get an error with code 3635. Also in the cloud documents section, I get the message "Something went wrong. Please restart the app and try again." All my files in the cloud are gone.

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Adobe Employee ,
Mar 23, 2020 Mar 23, 2020

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Hi Cristivstan,

 

Sorry to hear you are having trouble creating a new document in XD. Would you mind trying the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-3635-cannot-create-new-document-in-xd/td-p/...?

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Mar 25, 2020 Mar 25, 2020

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Error Code: 3635 ( Save to cloud Document doesn't work )

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Adobe Community Professional ,
Mar 25, 2020 Mar 25, 2020

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New Here ,
Apr 05, 2020 Apr 05, 2020

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Hi,
I tried all the steps mentioned above and several other methods for this same issue but it isn't resloving can someone help me out with this issue of error code 3635.
Thanks

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New Here ,
Apr 06, 2020 Apr 06, 2020

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Did you succeed? Please help me

 

I am trying-trying but not solved yet. 

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Adobe Employee ,
Apr 06, 2020 Apr 06, 2020

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Hi there,

 

Sorry to hear that the above steps didn't helped you. Would you mind telling us if it's happening with all the files or with a specific file? Have you tried fresh installation of Creative Cloud app and XD app using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html? If that doesn't help, please get in touch with our support team using this link: https://helpx.adobe.com/in/contact.html  for immediate assistance.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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New Here ,
Apr 11, 2020 Apr 11, 2020

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Just reinstall your Adobe Creative Cloud

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Adobe Employee ,
Apr 30, 2020 Apr 30, 2020

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Hi everyone,

 

Sorry to hear that you're unable to open the file and getting an "Error 3635, Cannot create a new document in XD" or other similar errors while opening or creating a cloud document. We'll try our best to help you with this. 

 

This list of solutions may seem long, however, I can assure you that it has helped a lot of customers with this error. 

 

Please start with Part one (Mac/Win) and proceed to Part two if the problem persists on the windows machine.

 

Part one (Mac/Win):

 

1. Ensure that XD is up to date using this link (https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html).

 

2. Follow the instructions mentioned on this page step by step (https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html). Before proceeding to the next step. Please upload the logs to CC or Dropbox and share the link with me via PM (click on my name and hit the message button on my profile). This would help us to get to the root cause and investigate further. 

 

3. Please try cleaning the Creative Cloud desktop app from the cleaner tool: https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then reinstall the Creative Cloud desktop app from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html).

 

Part two: For Windows
 

1.  We need to navigate to the following locations and rename the "Core Sync, OOBE, SLStore, SLCache, all AAM related folders" as "Core Sync_old" and similarly with the OOBE_old and so on.

  • C:\Program files(x86)\Adobe\Adobe Sync\
  • C:\Program files(x86)\Common\ Adobe
  • C:\ProgramData(Hidden)\Adobe\
  • C:\Users\Username\AppData(Hidden)\local\Adobe
  • C:\Users\Username\AppData(Hidden)\Roaming\Adobe

2. Reinstall the Creative Cloud desktop app from here (https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html).

 

Please update this discussion in case you need further assistance, we'll certainly take it further from here. For immediate assistance, you may contact Adobe Tech Support using this link https://adobe.ly/2WYE62m Use the chat button on the page to get started.


Thanks,

Atul_Saini

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New Here ,
Jun 07, 2020 Jun 07, 2020

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Hello, i have the same problem and i done the steps few times, nothing change. As i can see not only the XD but the creative cloud app can't open "Your Work"(Oops,page not available) tab and and probably cant sync with the Adobe Apps. So i am thinking to reinstall/format my Windows 10, and then reinstall again the Creative Cloud app and Adobe XD? Will that help? I desperately need my cloud and XD this week. THANKS

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New Here ,
Mar 07, 2021 Mar 07, 2021

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Solved with procedure "part one" for me. Many thanks.

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New Here ,
Jun 19, 2020 Jun 19, 2020

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For me Part 1 worked. Thank you sir for your help

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New Here ,
Jun 27, 2020 Jun 27, 2020

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Why I can't create new files on Adobe XD? I've just downloaded all the updates for CC but it doesn't work.

PS. Im Italian, in the image it says "Can't create a document, error code 3635" 

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Adobe Community Professional ,
Jun 27, 2020 Jun 27, 2020

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New Here ,
Aug 09, 2020 Aug 09, 2020

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Hi friends
I would like to request your help immediately. I have several files stored on the Adobe XD cloud in the latest update of the program. I cannot access the cloud and it displays an error
. I have several necessary files that I would like to retrieve, and also when creating a new file it opens for a very short time and then displays an error 3635,
please What is the appropriate solution, knowing that I have deleted and restored every Adobe package, but nothing has changed. Thank you

 

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Adobe Community Professional ,
Aug 09, 2020 Aug 09, 2020

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Hi, I recommend you check out this thread: Error 3635, Cannot create new document in XD

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Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

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Hi Ibrahim,

 

Thanks you for reaching out. I would like to follow up on your issue. Would you mind confirming if your issue has been resolved? If you're still experiencing the issue, please reach out to us directly using this link: https://helpx.adobe.com/contact.html and we will try our best to help.

 

I am also merging this post with the post shared by Italo.

 

Thanks,

Harshika

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New Here ,
Aug 17, 2020 Aug 17, 2020

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abubokar5EF1_0-1597673897608.png

I can not enter the page of adobe xd so plase give me a solution . i will wait for your important feedback.

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Adobe Employee ,
Aug 17, 2020 Aug 17, 2020

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Hi There,

Can you please quit XD and Signout from CCD, Please check all Coresync thread is closed from activity monitor. 

Launch CCD and wait for few secs. Launch XD and create new document.

Hope it will help.

 

Thanks,

Vertika Gupta

Adobe XD 

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New Here ,
Aug 18, 2020 Aug 18, 2020

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The application is unable to create a document or fetch data from the cloud. It's a completely dead app right now. 

I am facing this issue since a month, any kind of help is appreciated.

 

What I have tried:

  1. I tried reinstalling XD, but it gave the same error 3636. 
  2. I checked my Creative Cloud version, it was upto date.
  3. I uninstalled Creative Cloud, by uninstalling all other Adobe Apps and reinstalled XD. It still didn't help.

 

Specs:

  1. I have allotted 50GB for Adobe projects, 45 GB still unused.
  2. I am using a 24GB RAM.
 

create_file.png

 

 

open_file.png

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Adobe Employee ,
Aug 18, 2020 Aug 18, 2020

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Hi there,

 

We're so sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/error-3635-cannot-create-new-document-in-xd/m-p/10699520?pag...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Aug 18, 2020 Aug 18, 2020

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Thanks, that worked very well.

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New Here ,
Aug 20, 2020 Aug 20, 2020

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Ich kann kein neues Projekt erstellen, geschweige denn in der Cloud unter Windows 10 speichern. Folgender Fehler wird jeweils angezeigt.

Reza5CCA_0-1597912179359.png

Hat jemand Erfahrung damit?

Danke für die Hilfe.

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