Error 401 Unauthorized to view my XD files

New Here ,
Feb 22, 2021 Feb 22, 2021

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I have been troubshooting this issue for weeks now and now one at Adobe has been able to actually help me. I have had these files on my school enterprise account for 10 months now and I just recently started getting this error. This project file is super important so any help would be super appreciated.

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Cloud storage web assets, File sync, Libraries

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Adobe Employee ,
Feb 23, 2021 Feb 23, 2021

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Hi Lily, 

 

Sorry for the inconvenience you are facing in Xd. Would you please try signing out, signing in and then accessing your published files. Also check https://community.adobe.com/t5/adobe-xd/unable-to-see-cloud-files-getting-error-401-unauthorized/m-p... and see if it helps.

 

Regards,

Jagriti Kashyap

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New Here ,
Feb 23, 2021 Feb 23, 2021

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Hi Jagriti,

I have tried signing out and signing back in to everything multiple times and that has not worked. I looked at that thread and I am ceratin I am signed into the right account. If you watch my video above, you can see that my files appear for a seccond before that error screen apperars

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Adobe Employee ,
Mar 17, 2021 Mar 17, 2021

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Hi there,

 

Sorry for the delay in response. If you're still experiencing the issue, please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you.

 

Thanks,

Harshika

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