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Error 401 when publishing links in Adobe XD.

New Here ,
Nov 27, 2019

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Hi, when trying to create a shareable link to my prototype I go to share>manage links and am then directed here to assets.adobe.com but receive the error 401 - unathourised to access this page. Any help please? It's a work account so would have assumed access? Thanks

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Product issue, Share

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Error 401 when publishing links in Adobe XD.

New Here ,
Nov 27, 2019

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Hi, when trying to create a shareable link to my prototype I go to share>manage links and am then directed here to assets.adobe.com but receive the error 401 - unathourised to access this page. Any help please? It's a work account so would have assumed access? Thanks

<The Title was renamed by moderator>

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Product issue, Share

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130

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Nov 27, 2019 0
Adobe Employee ,
Nov 27, 2019

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Apologize for your experience. Can you try the solutions in https://helpx.adobe.com/ca/xd/kb/cannot-use-share-feature.html and let us know if they helped?

 

Thanks,

Preran

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Nov 27, 2019 1
New Here ,
Nov 27, 2019

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Thanks for the reply. Nothing on the page you linked to that I can see relates to error 401? I have attached a screenshot below. Essentially, I go to share>manage links>it takes me to assets.adobe.com - I see how the page should look for half a second, then this appears...Screen Shot 2019-11-27 at 15.43.36.png

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Nov 27, 2019 0
Adobe Employee ,
Nov 28, 2019

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Hi Mitchell,

 

Thank you for sharing the screenshot and sorry to hear you are experiencing issue using share feature in Adobe XD. Would you mind sharing your XD and OS version of your machine?

 

We would also request you to please check out this article: https://helpx.adobe.com/in/xd/kb/issue-view-web-prototypes.html and let us know if that helps.

 

Thanks,

Harshika

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Nov 28, 2019 0