Error: 49 while try to save the file in XD.

New Here ,
Jun 02, 2019 Jun 02, 2019

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I have created a cloud document to connect to XD file to use its assets library. My issue is, as soon as the cloud document size reached to 550kb you cannot save any changes. When you try to save you get Error: 49 message.

 

Yes, I did try to clearing TMP files, sign out and sign in again, uninstall XD and install it again. Delete the Cloud file and then recreate another, but even the new file once it reaches to 550kb you cannot save for further and pop out same Error: 49.

 

In Sketch, you won't get issues with cloud libraries. This makes Adobe XD very unreliable for work I'm afraid.

 

Please advise me and I hope you will fix this issue in your next release.

 

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Open and save docs, Product performance

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correct answers 1 Correct Answer

Adobe Employee , Jun 03, 2019 Jun 03, 2019
For all of you that are facing this issue, try the solutions in the following order: Ensure that you are on the latest version of the XD app Try solutions in https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-save-cloud-docs  Use File > Save As to save the file locally to your computer Create a new user profile and try logging into XD from the new user profile Repair Creative Cloud Uninstall the Adobe Creative Cloud desktop application N...

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replies 133 Replies 133
New Here ,
Sep 11, 2020 Sep 11, 2020

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XD is freezing on macbook pro running Catalina 10.15.6.

One of my XD project file is getting stuck after 15- 20 edit actions on the file. Like the cursor selection of elements gets stuck - although zoom and other things are still responding. Even, switching of tab responds from design - prototype - share - but the right sidebar properties do not update. 

Having a hard time here. But this happens only for one file - rest of the projcets are working just fine. However this project is in this file is important to me. 

Memory used during freeze - 1.74gb and CPU % is between 5 - 21%

 

Cursor pointer freezes - can't select any element post this - have to close and reopen the fileCursor pointer freezes - can't select any element post this - have to close and reopen the fileThrows an error during saveThrows an error during save

 

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Adobe Employee ,
Sep 11, 2020 Sep 11, 2020

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Hi there,

 

Sorry to hear about the trouble. As per the screenshot you are getting error 49 so, could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/error-49-while-try-to-save-the-file-in-xd/m-p/10507855?page=...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Sep 17, 2020 Sep 17, 2020

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Just try this one technique if you want to save the file.

 

Hi all. I faced the same issue just now and came here searching for the solution. But nothing helped. So I tried few steps but nothing worked. So at alst I just published my work once just to make sure it will be available for me to view and to recreate it. The publish was successful. I simply tried again to save it after publishing. Some magic happened and it got saved. By the way, I store my files in system storage and not on cloud. 

 

 

 

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New Here ,
Sep 17, 2020 Sep 17, 2020

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XD not working. grey screen appears after the selection of art board. getting stuck while saving.Screenshot_33.jpgScreenshot_34.jpg

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Adobe Employee ,
Sep 17, 2020 Sep 17, 2020

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Hi there,

 

We are sorry to hear you are having trouble with XD. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-t...?

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Sep 21, 2020 Sep 21, 2020

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These steps mentioned are not working for me. 

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Adobe Employee ,
Sep 29, 2020 Sep 29, 2020

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Hi Zeinab,

 

Sorry for the delay in response and thanks for trying the steps. Would you mind sharing the OS and XD version of your machine? Is it happening with every file or with a specific file? 

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Hi all

This is a huge problem since I constantly have to save my file as a new file and replace the old one > This makes my link "expire", which means I have to create a new link. As you can imagine, I lose all the comments on the existing link > Which means I literally can't work with XD since all my clients' comments get lost. Is there a final solution for this problem? 

 

Thank you

Maria 

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New Here ,
Feb 10, 2021 Feb 10, 2021

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LATEST

I was experiencing this problem, error code 49 and none of the above seemed to be a solution for me (for one, I didn't want to sign out or perform destructive tasks as I had an open document - not saved - which I didn't want to lose).

 

For me the solution was simple in the end:

 

1. Open Task Manager (if on PC) Ctrl+Alt+Del

2. Open file location for the task Adobe Core Sync, then end the task

3. Relaunch coresync.exe from the file location.

4. Voila

 

And good job, because I just about had a heart attack. /s

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