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Error: 49 while try to save the file in XD.

New Here ,
Jun 02, 2019

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I have created a cloud document to connect to XD file to use its assets library. My issue is, as soon as the cloud document size reached to 550kb you cannot save any changes. When you try to save you get Error: 49 message.

 

Yes, I did try to clearing TMP files, sign out and sign in again, uninstall XD and install it again. Delete the Cloud file and then recreate another, but even the new file once it reaches to 550kb you cannot save for further and pop out same Error: 49.

 

In Sketch, you won't get issues with cloud libraries. This makes Adobe XD very unreliable for work I'm afraid.

 

Please advise me and I hope you will fix this issue in your next release.

 

<The Title was renamed by moderator>

For all of you that are facing this issue, try the solutions in the following order:

 

 

Note: To get in touch with Adobe Support directly use this link Contact Customer Care  Use the chat button to get started.

 

Other solutions that have helped some users:

  • Reduce file size by splitting a project into multiple smaller projects.
  • Rename your cloud files after downloading a copy to your local computer: Will retain local changes but break links to other docs, try to relink the docs in this case. 
  • Clear temp files. You will lose latest changes to your doc and the doc will revert to the last saved version.
    • Quit all adobe related processes
    • Click start type 'run' or an equivalent in your os language
    • Enter %temp%
    • Delete all files in the local/temp folder that shows up
    • Click start type 'run' or an equivalent in your os language
    • Enter 'temp'
    • Delete all files in the temp folder that shows up
    • Reboot + relaunch cc and xd
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Open and save docs, Product performance

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Error: 49 while try to save the file in XD.

New Here ,
Jun 02, 2019

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I have created a cloud document to connect to XD file to use its assets library. My issue is, as soon as the cloud document size reached to 550kb you cannot save any changes. When you try to save you get Error: 49 message.

 

Yes, I did try to clearing TMP files, sign out and sign in again, uninstall XD and install it again. Delete the Cloud file and then recreate another, but even the new file once it reaches to 550kb you cannot save for further and pop out same Error: 49.

 

In Sketch, you won't get issues with cloud libraries. This makes Adobe XD very unreliable for work I'm afraid.

 

Please advise me and I hope you will fix this issue in your next release.

 

<The Title was renamed by moderator>

For all of you that are facing this issue, try the solutions in the following order:

 

 

Note: To get in touch with Adobe Support directly use this link Contact Customer Care  Use the chat button to get started.

 

Other solutions that have helped some users:

  • Reduce file size by splitting a project into multiple smaller projects.
  • Rename your cloud files after downloading a copy to your local computer: Will retain local changes but break links to other docs, try to relink the docs in this case. 
  • Clear temp files. You will lose latest changes to your doc and the doc will revert to the last saved version.
    • Quit all adobe related processes
    • Click start type 'run' or an equivalent in your os language
    • Enter %temp%
    • Delete all files in the local/temp folder that shows up
    • Click start type 'run' or an equivalent in your os language
    • Enter 'temp'
    • Delete all files in the temp folder that shows up
    • Reboot + relaunch cc and xd
TOPICS
Open and save docs, Product performance

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11.9K

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Jun 02, 2019 0
129 Replies 129
Adobe Employee ,
Jun 03, 2019

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For all of you that are facing this issue, try the solutions in the following order:

 

 

Note: To get in touch with Adobe Support directly use this link Contact Customer Care  Use the chat button to get started.

 

Other solutions that have helped some users:

  • Reduce file size by splitting a project into multiple smaller projects.
  • Rename your cloud files after downloading a copy to your local computer: Will retain local changes but break links to other docs, try to relink the docs in this case. 
  • Clear temp files. You will lose latest changes to your doc and the doc will revert to the last saved version.
    • Quit all adobe related processes
    • Click start type 'run' or an equivalent in your os language
    • Enter %temp%
    • Delete all files in the local/temp folder that shows up
    • Click start type 'run' or an equivalent in your os language
    • Enter 'temp'
    • Delete all files in the temp folder that shows up
    • Reboot + relaunch cc and xd

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Jun 03, 2019 1
New Here ,
Jun 04, 2019

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Hi Preran,

Thank you for your reply. I have followd the link you provided eventhought it does not specfy the error code I have mentioned. Error: 49.

I will expalin the issues again here.

When you create XD file you have option to save it in the Colud Documents. Once you done that you can link assets in the Cloud document with XD files in local. This is very powerful faciloity like in Sketch.

When the file saved in Cloud Documents reach up to 550kb, then any update or changes you wont allow to save and it throiwng up an Error: 49. I have attached a screenshot for your refrence.

Cheers.

XD Error 49.png

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Jun 04, 2019 0
Adobe Community Professional ,
Jun 04, 2019

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Hi, by chance try to change the name of the file and see if the operation is successful

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Jun 04, 2019 1
New Here ,
Jun 04, 2019

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Hi, Please refer the image attached. I have renamed the file but it wont allow me to save it.

Could not find option to rename the file via  "assets.adobe.com/cloud-documents"

This happned for all 3 cloud documetns I have created (with simple file name Eg: DM) all of them get this save Error: 49 once the file size are over 550kb.

Cheers.

Screenshot 2019-06-04 at 11.33.24 am.png

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Jun 04, 2019 0
New Here ,
Jun 04, 2019

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Somehow Renamed worked, but still have the Save Error: 49. Screenshot attached.

Screenshot 2019-06-04 at 12.38.09 pm.png

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Jun 04, 2019 0
Adobe Employee ,
Jun 04, 2019

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Thank you for the info and the troubleshooting thus far. Appreciate it. I suggest getting in touch with our tech support team using this link Contact Customer Care​ for further investigation. Use the chat button to get started.

Let me know if you need more assistance.

Thanks,

Preran

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Jun 04, 2019 1
New Here ,
Jun 04, 2019

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Hi, Customer support link does not give me any option escalate the issue more further. Could you please send my query to you Tech Support team please or send me a direct email address.

many thanks.

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Jun 04, 2019 0
New Here ,
Nov 14, 2019

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Hi, I also have this problem but my file is not save to cloud, it only exists on my computer. I tried your suggested solutions but some of  them require me to close xd first, so im scared to lose my progress on the file. Is there any way i can fix this without losing my progress?

 

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Nov 14, 2019 0
Adobe Employee ,
Jun 04, 2019

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Hi Antonio,
I have sent you a DM. Please take a look when you have a chance.

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Jun 04, 2019 1
New Here ,
Jun 05, 2019

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Hi, Thank you. I have sent you an email with all the screenshots.

Cheers.

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Jun 05, 2019 0
New Here ,
Jun 11, 2019

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Hopefully you submit the solution here since there's a lot of people having the same issue.

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Jun 11, 2019 3
Adobe Employee ,
Jun 11, 2019

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Hi,

We are still investigating and collecting logs and actively working on this issue.
Do you have a reproducible case?

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Jun 11, 2019 1
New Here ,
Jun 12, 2019

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mcarvalh_ent No sorry..we can't reproduce the case...it must be a bug.

This is a cloud document and its shared with other co-workers.

  • I have uninstalled, re-installed both XD and CC also tried to repair.
  • We use the latest version.
  • Restarted computer.
  • Tried your provided trial and error previous threads.
  • Made copy with same filesize and saved to the coud (worked) NOT A SOLUTION.

It saved when..:
My co-worker tried to save the very same XD document with success with his CC user.
But when using my user I get error 49 no matter what.

I was also notified about my co-worker update in my XD file..
Which I could apply. But I cant save this file with my creative cloud user...

Note:

This just suddenty stopped working yesterday...We are going to use XD for our designsystem. So we need it to work flawless...as this will be a shared asset for all of our prototypes. We can't copy the document etc.

You got any idea why my user get error 49 on only this document, but other users save without a problem..I am also the owner of the cloud document.


Kind regards,

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Jun 12, 2019 2
Explorer ,
Jul 18, 2019

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Same issue. This with an iconography file. This document is used in other documents as an asset file. Renaming the iconography file converts to a correct save but it's also another document after saving.

This way we have to break the current link in the assets folder in de app and reimport the new link breaking all the assets links to the iconography file. When you've got a +200 iconography used in an immense load of screens you can imagine the frustration.

Hard to advocate a product like this.

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Jul 18, 2019 1
Adobe Employee ,
Jul 18, 2019

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Hi Azullian,

We understand it could be annoying and we're sorry for the trouble. We'd like to confirm if you've performed all the troubleshooting steps mentioned in this post? and then we will take it from there.

Thanks,

Harshika

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Jul 18, 2019 0
Explorer ,
Jul 18, 2019

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Hi Harshika,

Did a number of steps from this and other solutions i found on adobe sources, no dice.

Tried to find extra ways to delete the temp file which is stored on my local pc and is causing the issue.

- Deleted OOBE folder in previous steps

- Searched for same name files in appdata, found them in packages, deleted the package, automatically reverted on reload/reboot, still getting the same 'local file' which is not syncing to the cloud.

My concern at this point isn't the loss of work between my local file which can't sync to the cloud due to 49, i'm willing to take the loss of the difference between my file and the clouds file. This way we can work with the cloud file and the links to the assets in the other documents stay intact.

So in short, if somebody could point me to a location where these temp files are stored so i can delete them, reboot and just pull the one from the cloud in again, that would be appreciated. I'll just make the changes i did which don't sync again.

Kr,

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Jul 18, 2019 0
Explorer ,
Jul 18, 2019

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In my comment on this issue you can find, if needed, the name of the log i made.

Another adobe resource stated that this was the right approach to give sufficient information.

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Jul 18, 2019 1
Explorer ,
Jul 31, 2019

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Removal of local files if an error 49 persists can be done this way:

1. Quit all adobe processes

2. Click start type 'run' or an equivalent in your os language

3. Enter %temp%

4. Delete all files in the local/temp folder that shows up

5. Click start type 'run' or an equivalent in your os language

6. Enter 'temp'

7. Delete all files in the temp folder that shows up

8. Reboot + relaunch cc and xd

Fixed my problem, reverted the document to cloud status, works fine now.

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Jul 31, 2019 0
Adobe Employee ,
Jul 31, 2019

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Thank you for sharing the solution that worked for you, Kevin. We really appreciate it. This will definitely help our users to fix their problem.

Thanks,

Harshika

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Jul 31, 2019 0
Community Beginner ,
Jun 14, 2019

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I have this error after trying to backup my Adobe XD file to my computer.

"An error occurred while saving the KOTscan-3-structure.xd file (error code: 49)"

If I want to register online, you receive the following message: "There was a problem saving as a new document online."

If I tried to change the name, I got this: "An error occurred while saving the file Copy of the KOTscan-3 --- .xd structure (Error code: 49) "

This is not my first time. I already had the problem with another file. All my files are saved on my computer. I do not use the Adobe cloud. I saw that the problem came when I have a lot of component or I create a new component.

My configuration :

Mac OS 10.14.5

Creative Cloud 4.8.2.476

Thanks for your help

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Jun 14, 2019 0
Adobe Employee ,
Jun 14, 2019

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Hi Lauriane,

We're sorry for the frustration. From what I understand from your post, you are facing trouble saving the files in Adobe XD. Could you please try these steps mentioned in the link? Issue saving xd files to creative cloud​.

If that doesn't work, would you mind sharing the log files using Log Collector Tool <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message?

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

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Jun 14, 2019 1
Community Beginner ,
Jun 17, 2019

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Hi Harshika,

I am also experiencing the same problem of error code 49 and am unable to save.

I cannot try the process mentioned in your first link as that requires exiting XD which I can't do until I have saved my work. Please advise.

Thanks,

James

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Jun 17, 2019 1
Adobe Employee ,
Jun 17, 2019

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Hi James,

I understand your urgency. We're sorry for the trouble that you are facing while saving the file in XD and getting this error.

I would suggest trying these steps and share the results with us: -

• Create a New Document.

• Copy the Elements of the existing document into the new one.

• Then, try to save the file.

Please let me know if you face any issues with this.

Thanks,

Harshika

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Jun 17, 2019 2
Community Beginner ,
Jun 17, 2019

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Hi Harshika,

Thank you for the quick reply.

Unfortunately I have tried this already and when creating a new document I encounter an additional error, please see this below.

Can't create document

(Error code: 3623)

Many thanks,

James

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Jun 17, 2019 0
Adobe Employee ,
Jun 17, 2019

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Thank you for performing the initial troubleshooting process, James. As mentioned in my # post 1, please share the log files and, I also suggest using this link Contact Customer Care to get in touch with our tech support team directly. 

Thanks,

Harshika

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Jun 17, 2019 2
Community Beginner ,
Jun 17, 2019

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Thanks Harshika. I managed to copy and paste the sections into Sublime Text as code, close and update XD, and then copy everything back. Everything is working fine now.

Thanks again,

James

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Jun 17, 2019 1
Adobe Employee ,
Jun 18, 2019

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Glad to hear you're back on track James. Please give us a shout on forum if you need anything else.

Thanks,

Harshika

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Jun 18, 2019 1
Community Beginner ,
Jun 19, 2019

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This is not 'answered". Please outline the process.

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Jun 19, 2019 0
Adobe Employee ,
Jun 19, 2019

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Hi Matthew,

Thank you for reaching out. Could you please confirm if you are facing the same issue and getting error 49 while saving the file? If yes, have you tried the steps mentioned above? If yes, and the issue is still not resolved, please let us know we'd be happy to help.

Thanks,

Harshika

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Jun 19, 2019 0
New Here ,
Jul 19, 2019

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Same problem here. Using last version of XD on Windows 10. Unable to save cloud file which I use for components. File is linked from several other documents. Error occurs randomly for about last month or two. Tried some of possible solutions above but no luck.

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Jul 19, 2019 0
Community Beginner ,
Jul 19, 2019

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My problem has been fixed.


To get this fixed I had to let an Adobe rep take control of my computer remotely. After checking logs, uninstalling and reinstalling Xd to no conclusion, they tried installing XD on a new user profile on my Apple Laptop.

Once installed on a new profile, it opened everything (almost as it should, broken glyphs...but that's another complaint).

In order to solve the issue, all adobe products, and the whole creative cloud needed to be uninstalled and reinstalled. They also threw out some library files along the way but im not sure that was more relevant to the fix than the complete uninstall/reinstall.

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Jul 19, 2019 1
Adobe Employee ,
Jul 19, 2019

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Nice to hear you're back on track, Matthew and thank you for sharing the solution here. This will definitely help our customers to fix the issue. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika

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Jul 19, 2019 1
Adobe Employee ,
Sep 20, 2019

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If you continue to face this issue, please join us on this discussion https://community.adobe.com/t5/Adobe-XD/Adobe-XD-Error-49-for-Cloud-files/td-p/10507855

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Sep 20, 2019 0
New Here ,
Jun 19, 2019

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Hi,

I have the same problem as mentioned and have tried to solve it by deleting TMP files.

Kindly note that in the fact the autosaving is working and sharing option too. But when I need to save work right after changes to share it, the error occurs. Once I have lost all the made changes. It hinders my working process.

I see that the issue was raised on JUN 2. after that left 7 days and you did not provide the solution.

Please provide the respective solution/update asap.

Thanks in advance.

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Jun 19, 2019 1
Adobe Employee ,
Jun 19, 2019

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Hi Armen Margarian,

Sorry to hear you're having trouble using Adobe XD and getting the error 49. We will try our best to help you with this error.

To proceed further, we will need to investigate the log files of your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

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Jun 19, 2019 0
New Here ,
Jun 27, 2019

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Same problem here..... Can't work since all my docs are linked...

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Jun 27, 2019 0
Adobe Employee ,
Jun 27, 2019

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Hi Johanc,

We're sorry for the frustration. I would like to know if you have tried all the solutions mentioned above in this post?  If yes, and the issue persists. Please share the log files with me as mentioned in # post 14.

Let me know if you have any issues with this. I'd be happy to help.

Thanks,

Harshika

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Jun 27, 2019 1