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Error 5718

New Here ,
Oct 06, 2020

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Hello,

 

I have a problem opening my Adobe XD, I get the error: "Feche e reinicie o XD, depois tente abrir o documento novamente. (erro 5719)" - Translation: close XD and reopen it, then try again to open the file . (error 5719)

Already tried:
- Reinstall adobe XD and all other applications
- Reinstall Creative Cloud and all APPs
- Remove the user account
Nothing worked.

 

I tested with another account, on the same machine but the problem does not happen. I made a chat with Abobe's support who informs me, the user (user profile) has to be administrator of the machine. For a business environment (For security and other reasons), it does not make sense,  the user have to be a administrator of the machine to use one APP (adobe XD).

I have already placed the user with Read and Write permissions on adobe folders, but even then the problem persists.

Is it really necessary for the user to be a machine administrator? Because?

 

Is there no way around this situation?

 

No other application needs to be a machine admin to use, correct?

 

Note: The user where the problem did not happen, was in my machine administrator login.

 

Can you help?

 

Regards

Hi Rita,

 

We are sorry for the delay in response. If you're already tried all the steps, I would suggest using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html and create a case, start a chat, or manage an existing case from the Admin Console's support tab if you're a System or Support administrator so that our team can help you directly.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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Crash on windows

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Error 5718

New Here ,
Oct 06, 2020

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Hello,

 

I have a problem opening my Adobe XD, I get the error: "Feche e reinicie o XD, depois tente abrir o documento novamente. (erro 5719)" - Translation: close XD and reopen it, then try again to open the file . (error 5719)

Already tried:
- Reinstall adobe XD and all other applications
- Reinstall Creative Cloud and all APPs
- Remove the user account
Nothing worked.

 

I tested with another account, on the same machine but the problem does not happen. I made a chat with Abobe's support who informs me, the user (user profile) has to be administrator of the machine. For a business environment (For security and other reasons), it does not make sense,  the user have to be a administrator of the machine to use one APP (adobe XD).

I have already placed the user with Read and Write permissions on adobe folders, but even then the problem persists.

Is it really necessary for the user to be a machine administrator? Because?

 

Is there no way around this situation?

 

No other application needs to be a machine admin to use, correct?

 

Note: The user where the problem did not happen, was in my machine administrator login.

 

Can you help?

 

Regards

Hi Rita,

 

We are sorry for the delay in response. If you're already tried all the steps, I would suggest using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html and create a case, start a chat, or manage an existing case from the Admin Console's support tab if you're a System or Support administrator so that our team can help you directly.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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Crash on windows

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Oct 06, 2020 0
Adobe Employee ,
Oct 06, 2020

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Hi Rita,

 

Sorry for the frustration. Would you mind telling us if you're working in an enterprise network? If yes, we would suggest you to please check with your admin team about this and share there response with us.

 

We will try our best to investigate on this.

 

Thanks,

Harshika

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Oct 06, 2020 0
Adobe Employee ,
Oct 07, 2020

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Hi Rita,

 

We're so sorry to hear about the trouble. Since it seems to be working on a different user profile on the same machine, we can try one more troubleshooting step. Please ensure that the user profile has the read and write permission for Adobe folders and once they have the permission, please uninstall the application using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install the application and check how it goes.

 

Regards

Rishabh

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Oct 07, 2020 0
New Here ,
Oct 09, 2020

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Hello,

 

@HARSHIKA_VERMAhow are you?

 

Thanks for anserwer me. Before I create a ticket, I talk with IT Admin for my company, and he tested with his Login (Admin account) and the problem no longer happens. What I mentioned earlier was what IT Admin told me.

What I said was done, it was all done by the IT team, and they even had a chat with Adobe support where Support Adobe was told that it is necessary to have a administrator login for the program to work correctly. Are these admin permissions really necessary?

 

This makes sense, the IT Administrator login works and the non-Admin account does not work. It was also tested on another non-admin account and it also doesn't work.

 

Yes, I work on a corporate network.

 

Hello

@Rishabh_Tiwarihow are you today?

 

It was tested as requested, but the problem continues to happen.

 

Regards

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Oct 09, 2020 0
New Here ,
Oct 23, 2020

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Hello, @Rishabh_Tiwari and  @HARSHIKA_VERMA 

 

Any news about that?

 

Thanks,

 

Regards

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Oct 23, 2020 0
Adobe Employee ,
Oct 23, 2020

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Hi Rita,

 

We are sorry for the delay in response. If you're already tried all the steps, I would suggest using this link: https://helpx.adobe.com/contact/enterprise-support.cc.html and create a case, start a chat, or manage an existing case from the Admin Console's support tab if you're a System or Support administrator so that our team can help you directly.

 

Hope it helps.

 

Thanks,

Harshika

 

 

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Oct 23, 2020 0
New Here ,
Oct 16, 2020

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Im having exactly the same error on Windows 10 pro, tried everything, using the clean tool, reinstalling several times, installing previus version, but no solution yet

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Oct 16, 2020 0