Error 5719 while opening Adobe XD.

New Here ,
Sep 07, 2020

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xd will just not open when i open it and show an error message asking for me to reopen the software.

i'm running it on win10 and i have already reinstalled xd and rebooted my pc, nothing worked so far.

 

"feche e reinicie o xd, depois tente abrir o documento novamente. (erro 5719)"

free translation: close xd and reopen it, then try again to open the file. (error 5719)

 

 

<The Title was renamed by moderator>

Hi All,

 

We are sorry to hear you are having trouble opening Adobe XD and getting error 5719. We would need some specific logs to investigate the issue-

 

First log:

Using the tracelog.exe tool (included in the Windows SDK, by default under C:\Program Files (x86)\Windows Kits\10\bin\; let me know if you’re not able to locate it): If you do not have the bin folder, you will need to install the Windows 10 SDK: https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk/

 

  • Open an Admin CMD
  • Run the following commands:

 

  1. tracelog.exe -start MyReproTrace -f c:\temp\MyReproTrace.etl -eflag PROC_THREAD+LOADER
  2. tracelog.exe -enableex MyReproTrace -guid #ac01ece8-0b79-5cdb-9615-1b6a4c5fc871
  3. tracelog.exe -enableex MyReproTrace -guid #63b6c2d2-0440-44de-a674-aa51a251b123

 

  • Reproduce the issue
  • Run:
  1. tracelog.exe -stop MyReproTrace

 

Share the trace with me over a private message

------------------------------------------

Second log:

  • If possible, close down any unnecessary programs for the repro
  • Download the AppLifecycleTrace.zip from AppLifecycleTrace.zipand extract it to a local folder.
  • Open Powershell CMD as Administrator, move to the folder where you extract the files from the zip
  • Run: .\TakeAppLifecycleTrace.ps1
  • Reproduce the scenario
  • Stop the trace by pressing Enter.
  • Zip the resulting .etl file and share the same

 

In case if you face trouble collecting the second trace and sees some execution polity related error:

You will need to to set the Execution Policy in order to be able to run the script (it is not signed):

Set-ExecutionPolicy -ExecutionPolicy Unrestricted

Then just accept all by pressing [A], you should be able to run the script.

If you’d like to set it back to default afterwards, just run the same command with the Restricted keyword as below

Set-ExecutionPolicy -ExecutionPolicy Restricted

------------------------------------------

 

Once you have both the logs, please share the logs with me over a private message. You may upload the logs to a shared location such as Creative Cloud or Dropbox and share the url with me. 

 

Note: Please add the url of the post over a PM for reference.

 

Thanks,

Harshika

 

TOPICS
Crash on windows, Open and save docs

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Sep 07, 2020 1
New Here ,
Nov 12, 2020

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When I try to launch Adobe XD from creative cloud all it does is go white for a couple of seconds and then

says "Please close and relaunch XD, then try opening your document again (Error 5718)"

 

I have tried every solution so far that I can find including this one: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/td-p/11416075?page=1 and not one has worked so far. I'd really appreciate a solution to this.

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Nov 12, 2020 0
Adobe Employee ,
Nov 12, 2020

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Hi Gary,

 

Sorry to hear about the trouble. Could you please share the details asked in the same discussion? We'll need to share  the logs with the Engineering team to investigate this further.

 

Regards

Rishabh

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New Here ,
Nov 15, 2020

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I am also having the same issue.

I am receiving 2 errors in event viewer.

- <System>
  <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
  <EventID>208</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x2000000000000004</Keywords>
  <TimeCreated SystemTime="2020-11-16T05:32:27.338247500Z" />
  <EventRecordID>23032</EventRecordID>
  <Correlation />
  <Execution ProcessID="8908" ThreadID="11428" />
  <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
  <Computer>DESKTOP-30A2G6I</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="PackageName">Adobe.CC.XD_34.4.12.3_x64__adky2gkssdxte</Data>
  <Data Name="ImageName">CreativeSDKAppServiceClient.exe</Data>
  <Data Name="ApplicationName">Adobe.CC.XD_adky2gkssdxte!App</Data>
  <Data Name="ErrorCode">2147942405</Data>
  <Data Name="Message">[LaunchProcess]</Data>
  </EventData>
  </Event>
 
and 
- <System>
  <Provider Name="Microsoft-Windows-AppModel-Runtime" Guid="{f1ef270a-0d32-4352-ba52-dbab41e1d859}" />
  <EventID>216</EventID>
  <Version>0</Version>
  <Level>2</Level>
  <Task>0</Task>
  <Opcode>0</Opcode>
  <Keywords>0x2000000000000008</Keywords>
  <TimeCreated SystemTime="2020-11-16T05:32:27.338173500Z" />
  <EventRecordID>23031</EventRecordID>
  <Correlation />
  <Execution ProcessID="8908" ThreadID="11428" />
  <Channel>Microsoft-Windows-AppModel-Runtime/Admin</Channel>
  <Computer>DESKTOP-30A2G6I</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="ErrorCode">2147942405</Data>
  <Data Name="PackageName">Adobe.CC.XD_34.4.12.3_x64__adky2gkssdxte</Data>
  <Data Name="ContainerName">Adobe.CC.XD_34.4.12.3_x64__adky2gkssdxte-S-1-5-21-767246865-4008488235-491561855-1001</Data>
  </EventData>
  </Event>
 
Please let me know if there is a solution for this, also let me know if I should send adobe logs.
 

 

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Nov 15, 2020 0