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xd will just not open when i open it and show an error message asking for me to reopen the software.
i'm running it on win10 and i have already reinstalled xd and rebooted my pc, nothing worked so far.
"feche e reinicie o xd, depois tente abrir o documento novamente. (erro 5719)"
free translation: close xd and reopen it, then try again to open the file. (error 5719)
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Hi there,
Sorry to hear about the trouble. Could you please try the solution shared below:
Solution-1: Make sure that Windows is updated to the latest version.
Solution-2: Modify Group Policy
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The following file has been uploaded on Adobe LogCollector Portal:
File: AdobeLogs_20201025_090251_326-win
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Hi!
Maybe someone is dealing with this problem, or did I do unnecessarily what I was asked to do? 😞
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Hi,
after updating to the latest Windows 10 version 2004, Adobe XD does no longer start and ends up in error 5718 (An error happended. Please close Adobe XD and restart again ...). Returning to Windows version 1909 allowed Adobe XD to start properly again. But this is no solution for the future. Is there a solution to this problem?
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Hi Gerhard,
Sorry to hear you are having trouble opening XD. We would like to help you here but for that we would need details-Would you mind sharing all the information asked in the correct answer to this post? This will help our engineering team investigate about the issue and helps in finding a fix for it. Please share the OS and XD version of your machine.
We will try our best to help.
Thanks,
Harshika
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Can someone from Adobe provide insight to this issue and why it's happening? The accepted solution isn't a solution to the error and instead a method to collecting information on the issue, so surely there's insight into what specifically is causing this.
I have done the following:
Please advise, this is cutting into our workflow severely.
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Hello sir/mam, I have just recently updated Adobe XD on my laptop. When I try to launch the Adobe XD. It is showing some errors like, Something went wrong - please close and relaunch XD, then try opening your document again. Error 5703. Please rectify this error, I need this software urgently.
 
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Hi Amit,
Sorry to hear you are having trouble while launching XD. We would need few details in order to investigate on the issue- Will you be able to share the logs mentioned in this post: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/td-p/11416075 ?
If you find it difficult, please connect with us directly using this link: https://helpx.adobe.com/contact.html so that we can help you immediately?
Thanks,
Harshika
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When I try to launch Adobe XD from creative cloud all it does is go white for a couple of seconds and then
says "Please close and relaunch XD, then try opening your document again (Error 5718)"
I have tried every solution so far that I can find including this one: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/td-p/11416075?page=1 and not one has worked so far. I'd really appreciate a solution to this.
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Hi Gary,
Sorry to hear about the trouble. Could you please share the details asked in the same discussion? We'll need to share the logs with the Engineering team to investigate this further.
Regards
Rishabh
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I am also having the same issue.
I am receiving 2 errors in event viewer.
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Whenever I attempt to open Adobe XD from the CC, the app opens but only displays a white screen. after a few seconds a message appears with the Error 5718 and then closes the app. currently running on windows 10.
I have tried:
-uninstalling and reinstalling XD.
-uninstalling XD, deleting the xd folder from commonfiles/adobe, restarting pc and reinstalling adobe XD.
-uninstalling creative cloud and reinstalling.
-running CC as an administrator and launching XD.
-launching a previous version of XD.
-Tried launching XD from a different account
-checked permissions of users to ensure read and read & execute were ticked.
None of these solutions have worked so far. I am using my home internet and this is the first time opening adobe xd on this machine. I have no previous documents for adobe xd on my computer.
I installed creative cloud onto my laptop, a seperate machine, installed and opened XD on that. The error still came up. I used the same account as I use on my pc.
I dont know what other solutions to try.
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Hi there,
We're so sorry for the delay in response. Could you please confirm if you are still facing the issue with the latest version of XD? If yes, please share the details asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075#M36298
We'll try our best to help you with it.
Regards
Rishabh
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 I am facing the same problem. My XD files aren't opening.
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Hi,
I have recently updated XD and since then, I can't open any file. It always displays an error 5719. I have tried uninstalling and reinstalling, clearing the cache, etc. It seems like a loop I am stuck in.
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Hi Shivangi,
We're so sorry to hear about the trouble. Could you please enable crash dump by following the steps shared here: https://helpx.adobe.com/xd/kb/how-to-generate-crash-dump-on-windows-machine.html
And share all the logs from this location: C:\Users\user\AppData\Local\PackagesAdobe.CC.XD_adky2gkssdxte\TempState
In case if you find any difficulty, you can share your contact details and prefered contact time so that we can get the details on a remote session.
Note: Please share the logs by adding it to a shared location like DropBox or Google Drive and then share it through DM by clicking on my name.
Regards
Rishabh
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How about a solution instead of an apology?
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did u get a solution?? im facing the same issue u have and i need to finish some work.
I cant find anything on google.
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I am having the same issue, did you guys found the fix for this?
The log requirement is complicated, but since the bug is being reported since September I think you might already have it identified. Please need a solution
Thanks
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Reinstalling is not working for me either.
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Having the similar issue, pop- up of Error 5718 after I updated OS. Adobe support told me this is a known issue with Window OS 20H2. Microsoft change a file type (fix) and it is no longer working. The rep said they are working with Microsoft but there are no known fixes. The bug case number at Adobe is XD-124837.
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im getting a similar error with 5719 when i lunch XD i have a job stop right now bc of this problem.
Worst part was the representative doing a work around to make it work that is creating antoher user, since for the look of it the issue is related to permission on Windown with the users profile.
Problem is that a work around doenst fix my issue since i have all my file on the other user and killing me right now
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I have tried all the solutions to solve the issue with Adobe XD and still can't get it to open on my Windows 10 laptop. I didn't have any issues till about a month ago and now I keep getting Error 5719. I've tried removing and reinstallign both creative cloud as well as XD. I need XD for some work but I am completely unable to open my files. I will happily share the logs I've collected to help solve this issue but this is an unacceptable. I shouldn't be fighting a program that had worked great but now won't only not load, but I can't do the work I need to do.
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this is a problem from Microsoft so try creating a new user and then install it should work.
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Restarting my pc is all it took for it to be solved
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All suggestions and steps above did not helped me either.. restarting the pc worked 😄