Error 5719 while opening Adobe XD.

[hmmdre]

xd will just not open when i open it and show an error message asking for me to reopen the software.

i'm running it on win10 and i have already reinstalled xd and rebooted my pc, nothing worked so far.

"feche e reinicie o xd, depois tente abrir o documento novamente. (erro 5719)"

free translation: close xd and reopen it, then try again to open the file. (error 5719)

<The Title was renamed by moderator>

[HARSHIKA_VERMA]

Hi Megan,

Sorry for the delay in response. Yes actually there is some UI changes in the private message of the community which got me confused. I have logged a bug for the issue so that our engineering team can investigate on the issue.

I will update you as soon as I hear back from the team.

Hope it helps.

Thanks,

Harshika

[Ares Hovhannesyan]

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Follow all steps , remove all apps and ather services choosing All in Cleaner tool. Relanch and make fresh Cloud App instalation. That helps me to solve many issues.

[shaheels90391386]

I am using a HP 640 Probook G1 laptop with 8GB ram. I have a cloud file where many components/assets were present which I have linked to my local file. Whenever I open these 2 files, the machine XD application gets very slow, unable to use followed by slowness in machine. I am getting the below error message as well since recently, followed by a promt to save the files and when saved, XD closes.

Something went wrong

Please close and relaunch XD, then try opening your document again (Error 5718) 

Kindly treat this urgent and provide a working solution. My XD is updated to latest.

{Renamed By MOD}

[Rishabh_Tiwari]

Hi Shaheel,

Sorry to hear about the trouble. Could you please try the suggestion shared in this similar discussion: https://community.adobe.com/t5/adobe-xd/error-something-went-wrong-when-trying-to-open-cloud-documen...

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

[Megan5EDA]

Hey have you found a solution to your issue? I'm getting the same error message except mine is error code 5719 (which is close enough I guess).

[Makenzi5DE3]

"Please close and relaunch XD, then try opening your document again." (error code 5703)

Those are the only words XD will give me. I have tried uninstalling and reinstalling, restarting my computer, and many more things. A few days ago, the application would open and run for a bit then crash, once I updated the application it ran for a while and then it was time for me to call it a night. Now, a couple days later, the application will not open at all and tosses me the above information. I must be blind because I also cannot find this error on the adobe website. Any help would be greatly appreciated!

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Could you please try uninstalling the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once it's uninstalled, please re-install the application by following the steps shared here and check how it works: https://helpx.adobe.com/download-install/using/download-install-new-computer.html

If this doesn't help, please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

[Mustapha5EDF]

I downloaded Adobe XD directly from Adobe store for my laptop hp ProBook 640 windows 10 version 1903. Anything I try launching the application it's keeps saying please close and relaunch XD, then try opening your document again. (Error 5703) please help me retify this. I really need the application urgently

{Renamed By MOD}

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Could you please try uninstalling the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once it's uninstalled, please re-install the application by following the steps shared here and check how it works: https://helpx.adobe.com/download-install/using/download-install-new-computer.html

If this doesn't help, please share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

[cristens70931180]

Every time I launch Adobe XD I immediately get this message: 

"Something went wrong

Please Close and Relaunch XD, then try opening your document again. (Error 5719)"

I have now gone through this entire list of solutions and nothing has worked. 

https://helpx.adobe.com/ca/xd/kb/adobeXD-launches-into-white-screen-on-windows.html

I really need to get this working, what do I need to do?!?

[Just Shoot Me]

I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

[HARSHIKA_VERMA]

Hi Cristen,

Sorry to hear you are having trouble launching XD. Would you mind checking the correct answer to this post it will guide you to collect some specific logs which we require to investigate the issue as the bug is already logged for the issue?

If you find trouble collecting logs you can immediately connect with our support team directly using this link: https://helpx.adobe.com/contact.html so that we can guide you for the logs.

Hope it helps.

Thanks,

Harshika

[Artarta]

Just got the same Error. Unistalled and installed XD ut nothing changed.

[Rishabh_Tiwari]

Hi there,

We're so sorry to hear about the trouble. Please ensure that you have installed the latest updates of Windows Operating System. In case if it is already up to date, please try the suggestions shared in the correct answer of this discussion and let us know if that helps or if you need any further assistance.

Regards

Rishabh

[Mustafa5E44]

[Rishabh_Tiwari]

Hi Mustafa,

We're so sorry to hear about the trouble. Could you please try uninstalling the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install the application and check if it works. In case if it still doesn't work, please share the details asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

Note: While sending DM, please add the discussion link in the subject.

Regards

Rishabh

[Mohammad Taghi Elmi]

Hi there,

My xd gives error 5703 when it opens and the following email was sent to me:

he following file has been uploaded on Adobe LogCollector Portal:

File: AdobeLogs_20200921_083512_463-win.zip

Please use the above filename as a reference when contacting Adobe Customer Care.

[Rishabh_Tiwari]

Hi Mohammad, 

We're so sorry to hear about the trouble. Meanwhile, we are investigating the logs, could you please try uninstalling the application using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install and check if its working. If it's still not working, please share a few more details asked in this discussion: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075#M36298

Regards

Rishabh

[shankar5E5A]

Hi Team,

I am facing a 5703 error when I open Adobe Xd. I have added a screenshot below. 

Please help me with it.

[Rishabh_Tiwari]

Hi Shankar,

Sorry to hear about the trouble. Could you please uninstall the application using the Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Once uninstalled, please re-install the application and check if it works. If it still doesn't work, please share the information asked here: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

Regards

Rishabh

[thatweblook]

Any update on this?

I'm getting the same Error. Win 10.

Reinstalling doesn't fix it. 

Only restarting my computer allows me to open it.

Need a solution ASAP as it's killing productivity.

Thanks

[VickyBOSS]

I installed adobe XD on windows and was facing Error 5703 since the first start. but JUST Restarting the pc resolved the issue.

Error is not something we face many times a day, so before you google the error or try to troubleshoot, do a restart

[Sandor5CCB]

XD did not start after installation. Adobe cleaner, reboot doesn't help: Something went wrong: Error 5703.

You have Windows 10 operating system. What else could be done?

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Could you please share the details asked here: https://community.adobe.com/t5/adobe-xd/error-5719-while-opening-adobe-xd/m-p/11416075?page=1#M36298

Along with the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

[Sandor5CCB]

Hello!

I downloaded it, ran it. The system log has been uploaded by the application. What do I do now?

Thx 🙂