Error 5752 when opening a cloud file from Windows

New Here ,
Jan 22, 2021 Jan 22, 2021

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Having an issue where when I open up a cloud document I'm working where there are mac users and windows users working on the same document, I get this error 5752 which prevents me from working on this cloud file and instead forces me to save it locally. Any ideas on what is going on here and how to fix it? Attached a screenshot

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Adobe Employee ,
Jan 25, 2021 Jan 25, 2021

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Hi Alex,

 

Sorry to hear about the trouble. Please try the suggestions shared here: https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#Solution

 

Let us know if that helps or if you need any further assistance.


Regards

Rishabh

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