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error : 86 , cant able to open my Adobe Xd offline file

New Here ,
Sep 22, 2020

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error : 86 , cant able to open my Adobe Xd offline file. but i can able to open other files. i think my file is crashed. i want to open that file , but its not opening , can anyone give me sollution.please its urgent and important.WhatsApp Image 2020-09-21 at 1.43.32 PM.jpeg

Hi Pradish,

 

Sorry to hear about the trouble. Please ensure that you are on the latest version of XD which is 33.1.12.4 and try opening the file after rebooting the system. If you are already on the latest version, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and please send the file through DM by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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error : 86 , cant able to open my Adobe Xd offline file

New Here ,
Sep 22, 2020

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error : 86 , cant able to open my Adobe Xd offline file. but i can able to open other files. i think my file is crashed. i want to open that file , but its not opening , can anyone give me sollution.please its urgent and important.WhatsApp Image 2020-09-21 at 1.43.32 PM.jpeg

Hi Pradish,

 

Sorry to hear about the trouble. Please ensure that you are on the latest version of XD which is 33.1.12.4 and try opening the file after rebooting the system. If you are already on the latest version, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and please send the file through DM by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Sep 22, 2020 0
Adobe Employee ,
Sep 22, 2020

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Hi Pradish,

 

Sorry to hear about the trouble. Please ensure that you are on the latest version of XD which is 33.1.12.4 and try opening the file after rebooting the system. If you are already on the latest version, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and please send the file through DM by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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