Error- Can't verify Subscription status in XD.

New Here ,
Dec 09, 2019

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Ok, I think I have tried about everything suggested, but my Adobe XD just won't start. Photoshop and other apps work fine, only XD 'Can't verify your subscription status'. Steps taken:

 

- Re-installed App

- Turned off Internet Time Sync

- Restarted Credential Manager

- Verified access to the activation servers

- turned off firewall and anti-malware

 

Nothing....

I really need XD as my client is expecting a wireframe, but I exhausted all steps I could find. Anybody??

 

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1 Correct Answer

Adobe Employee , Dec 09, 2019
HARSHIKA_VERMA Adobe Employee , Dec 09, 2019
Hi Semitia,   Thank you for reaching out and sorry to hear you're having trouble using Adobe XD. Would you mind trying the steps mentioned in this article: https://community.adobe.com/t5/adobe-xd/solved-can-t-verify-my-subscription-status-windows/td-p/10618585? Let us know if that helps.   Thanks, Harshika

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Adobe Employee ,
Dec 09, 2019

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Hi Semitia,

 

Thank you for reaching out and sorry to hear you're having trouble using Adobe XD. Would you mind trying the steps mentioned in this article: https://community.adobe.com/t5/adobe-xd/solved-can-t-verify-my-subscription-status-windows/td-p/1061...? Let us know if that helps.

 

Thanks,

Harshika

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