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Error code 88

New Here ,
Oct 20, 2020

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Since upgrading to (33.1.12) I've lost 2 projects to this error code. The file size of each is now 0kb and I'm lost as to why. I can't believe an upgrade has wiped my work but since it's the last two projects I've worked on it seems this way.... Adobe you owe me 8 days of my life! Incidentally I've also had an Id file corrupt as well and Adobe couldn't rescue it. Make that 14 days 🙂 Any ideas please...?

 

p.s. I have had these files on an external hard drive but eject it via devices. 

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Error code 88

New Here ,
Oct 20, 2020

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Since upgrading to (33.1.12) I've lost 2 projects to this error code. The file size of each is now 0kb and I'm lost as to why. I can't believe an upgrade has wiped my work but since it's the last two projects I've worked on it seems this way.... Adobe you owe me 8 days of my life! Incidentally I've also had an Id file corrupt as well and Adobe couldn't rescue it. Make that 14 days 🙂 Any ideas please...?

 

p.s. I have had these files on an external hard drive but eject it via devices. 

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Oct 20, 2020 0
Adobe Employee ,
Oct 20, 2020

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Hi there,

 

We're so sorry to hear about the trouble. Could you please update XD to the latest version which is 34.0.12 and check if you are able to open the file. If you are still unable to do so, please share the actual file and the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

To share the file, please add the file to shared cloud storage and share the link through DM, by clicking on my name.

 

Regards

Rishabh

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