Error de sincronizacion

New Here ,
Jan 13, 2021 Jan 13, 2021

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Hola! He intentado abrir un archivo que habia guardado en la nube, y me dice que no es posible abrir el archivo. En la ismgen del archivo me salta un signo de admiracion en rojo y tambien me dice "conflicto de sincronizacion". Ya cerre y abri sesion, cerre y volvi a abrir el programa, lo desinstale e instale nuevamente y sigue igual! Y necesito ese archivo con urgencia, alguien tuvo un problema similar y menpodra ayudar, gracias!!!!!

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Adobe Employee , Jan 14, 2021 Jan 14, 2021
Hi Natalia,   Sorry for the delay in response. If it's a cloud file, please try to open the file from here: https://assets.adobe.com/cloud-documents and see if that helps. If that doesn't help, if possible try to open the file on another machine and see if that works.   We will try our best to help.   Thanks, Harshika  

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Adobe Employee ,
Jan 14, 2021 Jan 14, 2021

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Hi Natalia,

 

Sorry for the delay in response. If it's a cloud file, please try to open the file from here: https://assets.adobe.com/cloud-documents and see if that helps. If that doesn't help, if possible try to open the file on another machine and see if that works.

 

We will try our best to help.

 

Thanks,

Harshika

 

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