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Error loading documents in XD.

New Here ,
Jul 07, 2019

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I am not able to reopen my adobe xd file. Please help me out. !@

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Error loading documents in XD.

New Here ,
Jul 07, 2019

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I am not able to reopen my adobe xd file. Please help me out. !@

The Tittle was edited by Moderator.

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Adobe Employee ,
Jul 08, 2019

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Hi Deep,

Sorry to hear that you're having trouble opening the file in XD. We will do my best to help you. We'd like to know a few more details like:

  • The OS and XD version of your machine?
  • Is it happening with one file or all the file?
  • If you've another machine, could you please try to open the file on another machine?

We would also suggest checking out this article: Issue saving xd files to creative cloud and share your results with us.

Awaiting your response.

Thanks,

Harshika

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New Here ,
Jul 08, 2019

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  • OS: Windows 10
  • It will be happing with one file
  • File does not open in my laptop also

As per your suggestion, I also follow the article. But still, I can't fix it.

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Adobe Employee ,
Jul 08, 2019

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Can you try signing out and signing back in from the Creative Cloud desktop app?

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New Here ,
Jul 08, 2019

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Yes I already do that

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Adobe Community Professional ,
Jul 09, 2019

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Hi, by chance this error also appears with other files?

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New Here ,
Jul 09, 2019

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No, It will happen for a specific file. 

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Adobe Employee ,
Jul 09, 2019

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Thank you for sharing the details Deep. To proceed further, we will need to investigate this file. Please share this file with me over a private message to investigate more about the problem with this file and upload the files to a shared location such as Creative Cloud and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Let us know if you've any issues with this. We'd be happy to help.

Thanks,

Harshika

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New Here ,
Jul 11, 2019

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Hey Harshika,

I sent an XD file link through a private message.

I am looking forward to your response.

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