Error message: "basehistoryclear() operation called during resize"

New Here ,
Dec 02, 2020

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I am getting the following message when saving XD file locally or to the Cloud:

 

"basehistoryclear() operation called during resize"

 

Please advice about this message as I am also facing a problem saving the file when this meesage appears. I have tried uninstalling and reinstalling but the problem appeared again after few hours. 

 

Thank you. 

Hi Bhavneesh,

 

Sorry to hear about the trouble. Please try the steps suggested here: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-save-cloud-docs

 

In case if this doesn't help, please share a few more details like:

 

  1. The version of XD and OS.
  2. Is this happening with a specific file or multiple files?
  3. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Data loss

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Error message: "basehistoryclear() operation called during resize"

New Here ,
Dec 02, 2020

Copy link to clipboard

Copied

I am getting the following message when saving XD file locally or to the Cloud:

 

"basehistoryclear() operation called during resize"

 

Please advice about this message as I am also facing a problem saving the file when this meesage appears. I have tried uninstalling and reinstalling but the problem appeared again after few hours. 

 

Thank you. 

Hi Bhavneesh,

 

Sorry to hear about the trouble. Please try the steps suggested here: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-save-cloud-docs

 

In case if this doesn't help, please share a few more details like:

 

  1. The version of XD and OS.
  2. Is this happening with a specific file or multiple files?
  3. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

TOPICS
Data loss

Views

75

Likes

Translate

Translate

Report

Report
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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Dec 02, 2020 0
Adobe Employee ,
Dec 02, 2020

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Hi Bhavneesh,

 

Sorry to hear about the trouble. Please try the steps suggested here: https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.ug.html#unable-to-save-cloud-docs

 

In case if this doesn't help, please share a few more details like:

 

  1. The version of XD and OS.
  2. Is this happening with a specific file or multiple files?
  3. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Translate

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