Error Opening in Cloud Document

[TusharADeshmukh]

Hello
Greetings

I am getting error in opening file - saved on cloud - and this is happening now for 2 3 times.

This is very important file for me I spend almost 3 to 4 hrs and now I lost file

plz look some thing in this and recover my file

[HARSHIKA_VERMA]

Hi Tushar,

Sorry to hear that you're having trouble opening a file in Adobe XD. I understand how you feel, I will do my best to help you. I would suggest checking this article Issue saving xd files to creative cloud and see if that works for you.

Please let us know if you face any issues with this. We'd be happy to help.

Thanks,

Harshika

[TusharADeshmukh]

Hello
Thanks for Reply

But This is not an update issue My CC and Adboe XD are updated.

I purchased this solution because it has a cloud storage - and seems that whole reason is not fulfilling here..

- Tushar

[elainecc]

Sorry to hear you're hitting this! Have you tried logging out and logging back in using the Creative Cloud desktop application?