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Error Opening in Cloud Document

New Here ,
Jul 01, 2019

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Hello
Greetings

I am getting error in opening file - saved on cloud - and this is happening now for 2 3 times.

This is very important file for me I spend almost 3 to 4 hrs and now I lost file

plz look some thing in this and recover my file

xd_error.png

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Error Opening in Cloud Document

New Here ,
Jul 01, 2019

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Hello
Greetings

I am getting error in opening file - saved on cloud - and this is happening now for 2 3 times.

This is very important file for me I spend almost 3 to 4 hrs and now I lost file

plz look some thing in this and recover my file

xd_error.png

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218

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Jul 01, 2019 0
Adobe Employee ,
Jul 01, 2019

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Hi Tushar,

Sorry to hear that you're having trouble opening a file in Adobe XD. I understand how you feel, I will do my best to help you. I would suggest checking this article Issue saving xd files to creative cloud and see if that works for you.

Please let us know if you face any issues with this. We'd be happy to help.

Thanks,

Harshika

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Jul 01, 2019 0
New Here ,
Jul 01, 2019

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Hello
Thanks for Reply

But This is not an update issue My CC and Adboe XD are updated.

I purchased this solution because it has a cloud storage - and seems that whole reason is not fulfilling here..

- Tushar

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Jul 01, 2019 0
elainecc LATEST
Adobe Employee ,
Jul 08, 2019

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Sorry to hear you're hitting this! Have you tried logging out and logging back in using the Creative Cloud desktop application?

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Jul 08, 2019 0