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Hi,
I just downloaded the latest version of the XD BETA, and when I try to open the program,
I get the following error:
You'll need a new app to open this adbxd.helper.app
Along with a checkbox "Always use this app" and an OK button - which does nothing.
I have the latest Windows 10
No app directory to find the executable file, like suggested in another forum.
Bug in program? When will it be fixed? How can I launch the program?
This is horrible and shouldn't be happening - also posted about this new app to my Facebook Designers community and my own FB page - if people download and get an error right off the bat, how does this look?? BAD
This indeed worked! Here's what I did exactly:
Takes a few mins to load for the first time, but it does not show error again, and is working.
Thanks!
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Elyssa,
> No app directory to find the executable file
Correct, XD is installed as a Universal Windows Program (UWP). Try finding Adobe Experience Design through the Window Start menu, right-click > Uninstall, then re-install.
Hope this helps,
Randy
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This indeed worked! Here's what I did exactly:
Takes a few mins to load for the first time, but it does not show error again, and is working.
Thanks!
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I just installed Adobe Creative Cloud and Downloaded XD and XD does not open. I have uninstalled several times and also restarted my PC. When I click on Open XD, my screen flashes and nothing happens. Have been trying different things for a while now with no success.
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same problem here
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To those that are still facing this issue, can you try the solution in Adobe XD shows white screen after launch and crashes on Windows​ and let us know if it helped?
Thanks,
Preran
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Can you just fix it than ask something? Your app just ruined my presentation. I wanna move on to sketch.