Error Opening XD After Downloading (With Windows 10 Anniversary)

[angelyssa69]

Hi,

I just downloaded the latest version of the XD BETA, and when I try to open the program,

I get the following error:

You'll need a new app to open this adbxd.helper.app

Along with a checkbox "Always use this app" and an OK button - which does nothing.

I have the latest Windows 10

No app directory to find the executable file, like suggested in another forum.

Bug in program? When will it be fixed? How can I launch the program?

This is horrible and shouldn't be happening - also posted about this new app to my Facebook Designers community and my own FB page - if people download and get an error right off the bat, how does this look?? BAD

[Randy Edmunds]

Elyssa,

> No app directory to find the executable file

Correct, XD is installed as a Universal Windows Program (UWP). Try finding Adobe Experience Design through the Window Start menu, right-click > Uninstall, then re-install.

Hope this helps,

Randy

[angelyssa69 · Accepted solution]

This indeed worked! Here's what I did exactly:

• Uninstall from windows app listing (right-click on shortcut link > uninstall)
• Then go to Creative Cloud app > Click Settings icon at top-right
• Then click "Check for app updates" (so as to refresh the app)
• Then, go back to Adobe website for XD
• Click Download
• It re-installs from Creative Cloud as normal

Takes a few mins to load for the first time, but it does not show error again, and is working.

Thanks!

[chandanah1837183]

I just installed Adobe Creative Cloud and Downloaded XD and XD does not open. I have uninstalled several times and also restarted my PC. When I click on Open XD, my screen flashes and nothing happens. Have been trying different things for a while now with no success.

[יניבב44113374]

same problem here

[Preran]

To those that are still facing this issue, can you try the solution in Adobe XD shows white screen after launch and crashes on Windows​ and let us know if it helped?

Thanks,

Preran

[SwingsNFI]

Can you just fix it than ask something? Your app just ruined my presentation. I wanna move on to sketch.