Error Opening XD After Downloading (With Windows 10 Anniversary)

Community Beginner ,
Mar 16, 2017 Mar 16, 2017

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Hi,

I just downloaded the latest version of the XD BETA, and when I try to open the program,

I get the following error:

You'll need a new app to open this adbxd.helper.app

Along with a checkbox "Always use this app" and an OK button - which does nothing.

I have the latest Windows 10

No app directory to find the executable file, like suggested in another forum.

Bug in program? When will it be fixed? How can I launch the program?

This is horrible and shouldn't be happening - also posted about this new app to my Facebook Designers community and my own FB page - if people download and get an error right off the bat, how does this look?? BAD

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correct answers 1 Correct Answer

Community Beginner , Mar 17, 2017 Mar 17, 2017
This indeed worked! Here's what I did exactly: Uninstall from windows app listing (right-click on shortcut link > uninstall) Then go to Creative Cloud app > Click Settings icon at top-right Then click "Check for app updates" (so as to refresh the app) Then, go back to Adobe website for XD Click Download It re-installs from Creative Cloud as normalTakes a few mins to load for the first time, but it does not show error again, and is working.Thanks!

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Adobe Employee ,
Mar 17, 2017 Mar 17, 2017

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Elyssa,

> No app directory to find the executable file

Correct, XD is installed as a Universal Windows Program (UWP). Try finding Adobe Experience Design through the Window Start menu, right-click > Uninstall, then re-install.

Hope this helps,

Randy

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Community Beginner ,
Mar 17, 2017 Mar 17, 2017

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This indeed worked! Here's what I did exactly:

  • Uninstall from windows app listing (right-click on shortcut link > uninstall)
  • Then go to Creative Cloud app > Click Settings icon at top-right
  • Then click "Check for app updates" (so as to refresh the app)
  • Then, go back to Adobe website for XD
  • Click Download
  • It re-installs from Creative Cloud as normal

Takes a few mins to load for the first time, but it does not show error again, and is working.

Thanks!

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New Here ,
May 23, 2018 May 23, 2018

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I just installed Adobe Creative Cloud and Downloaded XD and XD does not open. I have uninstalled several times and also restarted my PC. When I click on Open XD, my screen flashes and nothing happens. Have been trying different things for a while now with no success.

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New Here ,
Mar 24, 2019 Mar 24, 2019

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same problem here

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Adobe Employee ,
Mar 25, 2019 Mar 25, 2019

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To those that are still facing this issue, can you try the solution in Adobe XD shows white screen after launch and crashes on Windows​ and let us know if it helped?

Thanks,

Preran

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New Here ,
Oct 13, 2020 Oct 13, 2020

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LATEST

Can you just fix it than ask something? Your app just ruined my presentation. I wanna move on to sketch.

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