Error opening XD "Sorry your account is not valid on this device. Please try again with a school ID"

[ittiwutw]

Hi, when I open XD from crative cloud desktop, this message show up and I cannot use XD

I installed on my new surface pro 7 (Windows 10 pro)

what should I do?

Thankyou

<The Title was renamed by moderator>

[HARSHIKA_VERMA]

Hi there,

We are sorry to hear you're facing trouble while opening Adobe XD. Please share few more details in order to investigate the issue-

• Would you mind confirming if you're on an enterprise network?
• Could you please try logging into any other device and share results with us?
• Are other Adobe apps opening fine?

We will try our best to help.

Thanks,

Harshika

[HARSHIKA_VERMA]

We would like to follow up here. Could you please confirm if the issue has been resolved or need assistance?

We'd be happy to help.

Thanks,

Harshika