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Error: "Something went wrong while trying to open Creative Cloud Library.

New Here ,
Oct 31, 2019

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XD can't open Creative Cloud Library, but Cloud Application is installed.
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Error: "Something went wrong while trying to open Creative Cloud Library.

New Here ,
Oct 31, 2019

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XD can't open Creative Cloud Library, but Cloud Application is installed.
Error.png

 

<The Title was renamed by moderator>

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Product issue

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198

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Oct 31, 2019 0
Community Beginner ,
Oct 31, 2019

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Hi Sergey,

 

did you try to uninstall, and then reinstall the creative cloud application ?

 

Maybe it'll help.

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Oct 31, 2019 1
New Here ,
Oct 31, 2019

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Yeah, It was the first thing, that I've made 😞

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Oct 31, 2019 0
Community Beginner ,
Oct 31, 2019

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Check that answer that has been made in aother conversation on adobe forum here .

Hope it'll help.

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Oct 31, 2019 1
Adobe Employee ,
Oct 31, 2019

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Hi Sergey,

 

We are sorry to hear you are facing trouble opening cloud documents in Adobe XD. In addition to what has suggested, would you mind trying the steps mentioned in this article: https://helpx.adobe.com/uk/xd/kb/issue-saving-xd-file-creative-cloud.html?

 

Let us know if that helps.

 

Thanks,

Harshika

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