Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

Community Beginner ,
Apr 01, 2019 Apr 01, 2019

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Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

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Crash on windows, Product performance

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correct answers 2 Correct Answers

Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hey everyone, Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or  Error 47, unable to open the document." We'll try our best to help you with this.  First, there are two quick solutions which you may try.  Open the same file on a different machine or user account( Windows 10/ Mac).  Download a previous version of the file from version history from assets.adobe.com using these steps (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044...

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Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hi there! This error message generally means that you don't have permissions to view the document, or that the document doesn't exist. Since you're obviously sharing between team members, is it possible that you have more than one Adobe IDs and are logged into one of them?-Elaine

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Community Beginner ,
Jul 01, 2020 Jul 01, 2020

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thanks for the update

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Community Beginner ,
Sep 15, 2020 Sep 15, 2020

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Hello, is there any update with the submitted file, is being around 3 months since the request??

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New Here ,
Aug 13, 2020 Aug 13, 2020

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Nothing helps 😞

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Adobe Employee ,
Aug 13, 2020 Aug 13, 2020

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Hi there,

 

Sorry for the trouble you're facing with XD. As you have tried most of the troubleshooting steps mentioned in the correct answer to this post. We would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can immediately help you and loon into the issue more closely.

 

Hope it helps.

 

Thanks,

Harshika

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New Here ,
Sep 16, 2020 Sep 16, 2020

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Thank you 

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New Here ,
Sep 21, 2020 Sep 21, 2020

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*SOLVED*Hey i Have a solution for this .

01) Open your Adobe Accoung on Chrome

02)  Goto your cloud document and then select the file (the file that was showing the error) and on the upper right corner , select Download

03) Now your file will be downloaded and you can open it

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New Here ,
Sep 21, 2020 Sep 21, 2020

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Hi There I got cut of from you online support. 

Im having issues with this 

 Screenshot 2020-09-21 at 16.54.10.png

 

When I click on that link I get the below, even though I'm connected to internet 

 

Screenshot 2020-09-21 at 16.54.23.png

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Adobe Employee ,
Sep 21, 2020 Sep 21, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Nov 09, 2020 Nov 09, 2020

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Hello,

I have the same issue.

I cannot open my cloud document.

designa45321579_0-1604910212860.png

I also tried to download it from cloud website but it failed.

designa45321579_1-1604910251347.png

Hope someone can help me.

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New Here ,
Nov 09, 2020 Nov 09, 2020

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New Here ,
Nov 09, 2020 Nov 09, 2020

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My work is created in Adobe XD and it is saved on the creative cloud. I didn't use the "Sync" feature.

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New Here ,
Nov 11, 2020 Nov 11, 2020

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I am trying to open my Adobe XD files, but it is not letting me. I get this error message (error 47). Can I get some help on how to fix this. It will be much appreciated. Thank you very much.XD error.jpg

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Adobe Employee ,
Nov 12, 2020 Nov 12, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

 

In case if this doesn't help, please share a few more details like:

 

  1. The version of XD and the Operating System.
  2. Is it happening only with Cloud document or local or both?
  3. Are you connected to a private network or a managed network like a work network?

 

Regards

Rishabh

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New Here ,
Nov 17, 2020 Nov 17, 2020

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Hi XDers,

I have found that restarting my computer is usually enough to fix this. 

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New Here ,
Dec 02, 2020 Dec 02, 2020

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Hey guys, have you ever found the solution for "Sorry, we can't open this document". I've followed the suggestion from @Atul_Saini but it won't work.

 

It's already end of 2020 mates, this problem should be solved. Please hire someone from figma or sketch to fix this issue. It looks like a half cook product. 

 

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New Here ,
Mar 03, 2021 Mar 03, 2021

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Every time I try to open a file that had a design I need to show a client or developer the file keeps crashing. How am I supposed to rely on a software that keeps crashing at any given time. The cloud service is of no help either

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Adobe Employee ,
Mar 03, 2021 Mar 03, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Mar 08, 2021 Mar 08, 2021

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It's almost been 2 years(!!!) since this thread was started and the issue still has not been fixed for me. None of the suggestions in the thread work for me either, since I still need to collaborate and would rather not start a new document every time this bug occurs, which is every few days..

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New Here ,
Mar 22, 2021 Mar 22, 2021

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AGREED! I have had this happen a couple times in the last month. Unacceptable. I can download the file locally and open it just fine. Clearly opening XD files from the cloud has a critical bug.

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New Here ,
Mar 11, 2021 Mar 11, 2021

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There's a service that fixes corrupted and outdated files, you can check it out here: https://xd2sketch.com/open-xd-file-old-corrupted

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Explorer ,
Mar 16, 2021 Mar 16, 2021

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Received the error message text in the subject line "Sorry, we can't open this document"

 

This gives absolutely zero context as to what might be the issue... also considering the document was created on the same computer and account I'm trying to access it from... any help here would be greatly apprectiated. 

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Adobe Employee ,
Mar 16, 2021 Mar 16, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please try the suggestion shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Explorer ,
Mar 16, 2021 Mar 16, 2021

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@Rishabh_Tiwari thanks for suggestion.

I ended up quiting (log-out/log-in) to CC and rebooting mac and it resolved the issue... still not clear what the problem was from the error msg but that fixed it for me and I can access the file now.

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi there,

 

We're glad to hear that the workaround solution helped you. We got to know from the team that there is a CoreSync issue at the backend which caused the problem. The team is investigating and working on it to fix it.

 

Please feel free to reach out if you need further assistance from us. We'd be happy to help. 

 

If you still face issue after trying the workaround solution, please join the discussion here: https://community.adobe.com/t5/adobe-xd/adobe-xd-cloud-file-not-synching-and-getting-stuck-when-open...

 

Thanks,

Harshika

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Hello everyone. My team recently upgraded to Adobe XD 37.1.32. I know this is not the latest and greatest.  Since upgrading the team has sporadically been experiencing this same issue getting the message that a document can't be opened. Some team members can open and others can't.

 

Our files are quite large and shared amongst at least 50 team members, so constantly having to save down locally and then reshare to 50 people each time someone has an issue is not efficient for us. And also rolling back to previous versions means losing people's work.

 

One thing to note is that our other Adobe apps are still on cc20. Could this be causing an issue? We do share content with XD from other apps like PS & AI. Just a thought.

 

Thanks,

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