Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

Community Beginner ,
Apr 01, 2019 Apr 01, 2019

Copy link to clipboard

Copied

Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

<The Title was renamed by moderator>

TOPICS
Crash on windows, Product performance

Views

49.2K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 2 Correct Answers

Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hey everyone, Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or  Error 47, unable to open the document." We'll try our best to help you with this.  First, there are two quick solutions which you may try.  Open the same file on a different machine or user account( Windows 10/ Mac).  Download a previous version of the file from version history from assets.adobe.com using these steps (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044...

Likes

Translate

Translate
Adobe Employee , Mar 15, 2019 Mar 15, 2019
Hi there! This error message generally means that you don't have permissions to view the document, or that the document doesn't exist. Since you're obviously sharing between team members, is it possible that you have more than one Adobe IDs and are logged into one of them?-Elaine

Likes

Translate

Translate
replies 293 Replies 293
New Here ,
Apr 12, 2021 Apr 12, 2021

Copy link to clipboard

Copied

and now, files doesnt recognize libraries. By adobe

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 13, 2021 Apr 13, 2021

Copy link to clipboard

Copied

Hi there,

 

Thank you for sharing the information with us. We would request you to please update XD to 39 version and see if that helps. If it doesn't, please try the steps suggested here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

 

Let us know if that helps. We'd be happy to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

Copy link to clipboard

Copied

Thanks for sharing the screenshot and sorry for the frustration. We would like to know if you've update XD to 39 version and if you're still experiencing the issue.

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 01, 2021 Apr 01, 2021

Copy link to clipboard

Copied

Hello.
A few weeks ago I decided to clean up all projects. Created folders, cleaned up intermediate files, grouped designs by files. Everything worked.
Updated several times.
Now the question of the presentation of the portfolio arose. And I cannot open documents. It just says "Sorry, we could not open this document", and that's it.
The job seems to be lost. What to do?

Thanks in advance.
Sincerely, Bogdanov I.A.

 

Web 1920 – 1.png

 

{Renamed By MOD}

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

Hi, where are your projects saved? Cloud, external peripherals or on your computer?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 03, 2021 Apr 03, 2021

Copy link to clipboard

Copied

In cloud.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Please try the suggestions shared here: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 03, 2021 Apr 03, 2021

Copy link to clipboard

Copied

Thank you very much! It's right. I can to download a files, and open like a local project. And XD opened it. Thanks!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 02, 2021 Apr 02, 2021

Copy link to clipboard

Copied

SAME.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 04, 2021 Apr 04, 2021

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear you are unable to open the cloud file. Have you followed the steps in the thread shared by Rishabh? If no, please try to open the file from: https://assets.adobe.com/cloud-documents

 

If that doesn't help, please share the OS and XD versions of your machine.

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 20, 2021 Apr 20, 2021

Copy link to clipboard

Copied

The issue is getting even worse, and this is considering that it has been addressed to Adobe... four years ago?

user5949843521_1-1618917161617.png


and then even if I try to use the suggested link, I get another error:

user5949843521_2-1618917206261.png


How can we work like this?
Hours of productivity are lost.
Adobe, please fix such crucial bugs, and make people work (enjoy your products) instead of surfing support forums and constantly getting frustrated.

This is just one of the many clearly-seen bugs that affect our daily work experience.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

Hi there,

 

We apologize for the delay in response. We would like to know if you're still experiencing the issue on XD 40 version. Are you able to open the file from here: https://assets.adobe.com/cloud-documents?

 

Please let us know if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 20, 2021 May 20, 2021

Copy link to clipboard

Copied

You are right XD is less and less efficient release after release ! So much issues... Frankly I don't have to shut down Xd myself anymore for 2 years now, Xd do it by itself every hour for me. But may be it's a "killer" feature.

 

No franlky please work faster on issues otherwise Figma is here.

 

By the way I'm also struggling with bug 47. And it's not the first time.

I'm borred to have to uninstall everything each time. And even one time I had to reinstall my entire computer !

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 14, 2021 May 14, 2021

Copy link to clipboard

Copied

I solved this through moving the cloud file at assets.adobe.com in a folder and back. Could open immediately.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
May 20, 2021 May 20, 2021

Copy link to clipboard

Copied

You are right, I also download the file in error on my computer and opened it. And it work ! Seems there is an online routine somewhere which doesn't work properly. Or may be it's a library problem ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

What is the point of having cloud storage when I had to face this issue. It happens after the update. Now my files can't be used.

 

Screenshot 2021-05-25 220522.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Please Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Hi there,

 

We are sorry for the trouble. Would you mind trying the steps suggested in the correct to this post: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo... and let us know if that helps.

 

We'll try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

LATEST

I have the same problem today when my pwer whent out

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines