Error sharing File with Co-Editor

Jan 13, 2021

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Screen Shot 2021-01-13 at 8.47.36 AM.png

 

Hello, I have several documents I need to share with a co-worker, however, when I enter their name, it highlights their name with a red border. All of my other co-workers do not have this red border around their names when I share the document with them. The email is spelled correctly as well, and I also was able to share a document with them a month ago without this problem happening.

 

Any suggestions?

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Error sharing File with Co-Editor

Jan 13, 2021

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Screen Shot 2021-01-13 at 8.47.36 AM.png

 

Hello, I have several documents I need to share with a co-worker, however, when I enter their name, it highlights their name with a red border. All of my other co-workers do not have this red border around their names when I share the document with them. The email is spelled correctly as well, and I also was able to share a document with them a month ago without this problem happening.

 

Any suggestions?

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125

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Jan 13, 2021 0
Adobe Community Professional ,
Jan 13, 2021

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For me redbox shows only on error email without ("@"). Difficult to say. DId you try to share any other project with that co-worker? May be it depend on project?

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Jan 13, 2021 1
Adobe Employee ,
Jan 26, 2021

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Hi there,

 

It's been a while we haven't heard back from you. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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Jan 26, 2021 0