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Error: We can't verify your subscription status. XD 17

New Here ,
Mar 20, 2019

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hi i have some problems too its looks like this

i've been sent the log file, please solve this issue i had lots of work to do

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Error: We can't verify your subscription status. XD 17

New Here ,
Mar 20, 2019

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hi i have some problems too its looks like this

i've been sent the log file, please solve this issue i had lots of work to do

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355

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Mar 20, 2019 0
Adobe Employee ,
Mar 29, 2019

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Hi Rizkya,

From your previous discussion, we have the logs from the log collector tool: - https://drive.google.com/open?id=10N3AH2909uCgbhMHyp0DCHiQ7jPxzU52

We would need to collect addition logs from this location- %localAppData%\Packages\Adobe.CC.XD_xxxxx\AC\Temp and collect the NGL Client logs and share the link.

Thanks,

Atul_Saini

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Mar 29, 2019 0
New Here ,
Apr 07, 2019

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Apr 07, 2019 0
Preran LATEST
Adobe Employee ,
Apr 26, 2019

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Can you try enabling credential manager on your computer and let us know if it helped?

Thanks,

Preran

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Apr 26, 2019 0