Error: We can't verify your subscription status. XD 17

[rizkya79868674]

hi i have some problems too its looks like this

i've been sent the log file, please solve this issue i had lots of work to do

[Atul_Saini]

Hi Rizkya,

From your previous discussion, we have the logs from the log collector tool: - https://drive.google.com/open?id=10N3AH2909uCgbhMHyp0DCHiQ7jPxzU52

We would need to collect addition logs from this location- %localAppData%\Packages\Adobe.CC.XD_xxxxx\AC\Temp and collect the NGL Client logs and share the link.

Thanks,

Atul_Saini

[rizkya79868674]

here you go

NGLClient_AdobeXD118.0.12.9.log - Google Drive

[Preran]

Can you try enabling credential manager on your computer and let us know if it helped?

Thanks,

Preran