Error while opening cloud doc "r.states is not iterable"

Jun 09, 2021 Jun 09, 2021

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After updating to 41.0.12 some of my files, cloud or local, throw this error "r.states is not iterable"

 

thoughtc74048564_0-1623262636323.png

 

{Renamed By MOD}

 

This results in the file not opening. This happens whether it's a cloud document or a local document, and rolling back to a previous version of the same document still throws the error. I'm now locked out of some of my documents

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correct answers 1 Correct Answer

Adobe Employee , Jun 10, 2021 Jun 10, 2021
Hi there, Thank you for your patience. We have logged a bug and the team is actively working on the fix. I'll update this discussion as soon as I hear from the team. Regards Rishabh

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi there,

 

Sorry to hear about the trouble. Please collect the system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and if possible please share a sample XD file. You can add the log file and Xd file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

 

Regards

Rishabh

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New Here ,
Jun 09, 2021 Jun 09, 2021

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После обновления, невозможно открыть общий документ библиотеки. Из 3 пользователей этого файла, немогут войти устройства на OS Windows. Пользователь на Mac OS может открывать файлы и работать в нем. 
Выходит следущая ошибка 

 

{Renamed By MOD}

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Adobe Employee ,
Jun 09, 2021 Jun 09, 2021

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Hi there,


Sorry to hear about the trouble. Please ensure that all the collaborators are on the latest version of XD which is 41.0 and let us know if that solves the issue or if you need any further assistance.

 

Regards

Rishabh

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

 

Thank you for your patience. We have logged a bug and the team is actively working on the fix. I'll update this discussion as soon as I hear from the team.

 

Regards

Rishabh

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New Here ,
Jun 17, 2021 Jun 17, 2021

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Do you have an ETA on the bug fix?

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New Here ,
Jun 10, 2021 Jun 10, 2021

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After updating to 41.0.12 one my project, show me this while opening cloud doc "r.states is not iterable"

 

unknown.png

UX/UI Designer

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Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi there,

 

We're so sorry to hear about the trouble. We have logged a bug for the issue, please share system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 

 

Could you also confirm if this is happening with every file or some specific file? If it's happening with a specific file, please share system logs and Adobe XD file by adding to a shared location like Google Drive or DropBox and share the link through DM.

 

Regards

Rishabh

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New Here ,
Jun 10, 2021 Jun 10, 2021

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Thanks! For now in two files...

UX/UI Designer

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New Here ,
Jun 11, 2021 Jun 11, 2021

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Exactly the same problem here 😞
The same error message with same version of Adobe xd..

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New Here ,
Jun 11, 2021 Jun 11, 2021

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This happened while I was working. I was doing state changes + using the new feature "toggle state" and the application froze. I had to close it and when I reopened it showed this error..

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Community Beginner ,
Jun 11, 2021 Jun 11, 2021

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Same issue here with a couple core files for our UX team. Do you have an ETA on the bug fix?

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New Here ,
Jun 12, 2021 Jun 12, 2021

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And... same issue with me. I can't even download an earlier version of XD. The download fails 100% of the time.

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