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Error while publishing in XD- "Public link creation disabled" in enterprise network.

New Here ,
Jun 10, 2020

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I am using a enterprise licensed Adobe XD.. But Not able to generate the public link or a public link with password. perhaps it was done after I updated my Xd a couple of days back.. ?

 

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Error while publishing in XD- "Public link creation disabled" in enterprise network.

New Here ,
Jun 10, 2020

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I am using a enterprise licensed Adobe XD.. But Not able to generate the public link or a public link with password. perhaps it was done after I updated my Xd a couple of days back.. ?

 

<The Title was renamed by moderator>

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Product performance, Share or publish

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349

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Adobe Community Professional ,
Jun 10, 2020

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Maybe it is blocked by the Admin of your enterprise how manages the deployment of Adobe Creative cloud or XD. Please check the following link - https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html

 

Vishu Aggarwal

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Adobe Employee ,
Jun 10, 2020

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Hello,

Sorry to hear that, 

Please let me know what error you are getting.

can you please share a scrrenshot of file.

Please make sure file is save.

 

Thanks,

Vertika Gupta

Adobe XD

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New Here ,
Jun 11, 2020

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Ram_123_0-1591868352000.png

 

Hi Vertika

pls see the above screenshot.

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Adobe Employee ,
Jun 11, 2020

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Hi Ram,

Sorry I am not able to help directly.

Please make sure you have gone through link https://helpx.adobe.com/in/xd/kb/cannot-use-share-feature.html if it is not solving the problem, I suggest get in touch with us using this link https://adobe.ly/2WYE62m

 

Thanks, 

Vertika Gupta

Adobe XD

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New Here ,
Jun 11, 2020

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Other people in my team are able to create a link.. I remember I had also done it earlier but from last few days I am unable to publish a link. - It says public link creation disabled. 

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Adobe Employee ,
Jun 11, 2020

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Hi Ram,

 

Sorry for the trouble creating public link in XD. In addition to what Vishu and Vertika has suggested. I would also like to know if it's happening with this specific file or all the files? Have you tried copying the content of the file into a new file and then try to create a link? Are you on the latest version of XD (29.3)?

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Jun 15, 2020

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Hi Harshika

Its happening with all files. Local or cloud files.. Its an enterprise account at organization level. i am from accenture.. is there a way we can talk. The URL is a general URL.. https://adobe.ly/2WYE62m

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Adobe Employee ,
Jun 15, 2020

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Thanks for the information. Would you mind sharing your Adobe ID, phone number and location with me over a private message so that I can escalate the issue to the team?

 

Note: Please share the url of this post for reference

 

Thanks,

Harshika

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Community Beginner ,
Jun 24, 2020

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Hi, I can't generate public links, both "Anyone with the link" or "Anyone with the password" options.

• I have an Enterprise account.
• I tried copy/paste the prototype into a new document... didn't work too.
• Same issue with all files.

Please help me to fix this!!!
Screen Shot 2020-06-24 at 14.16.40.png

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Adobe Employee ,
Jun 24, 2020

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Hi Robert,

 

We are sorry to hear you're having trouble generating links in XD. Would you mind sharing the screenshot of your about XD info page? Which operating system you are working on? It would be helpful if you can share your Adobe ID with me over a private message. In addition to that, have you tried switching to a private link (“only invited people”) and share results with us?

 

We will try our best to help.

 

Note: Please share the url of the post for reference over a PM.

 

Thanks,

Harshika

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