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Every time I try and save a file XD crashes

New Here ,
Nov 03, 2020

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I just updated to the newest version of XD and I am trying to locally save XD files to my desktop. Every time I do XD just crashes. What's also annoying, every time I restart and try again the dialogue box asking me to send a crash report comes up, even though every time I click "Always send." 

 

I'm on a Mac using Catalina 10.15.7 (19H2) using XD v. 34.2.12.

 

I have haven't been able to get any work done because of this.

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Every time I try and save a file XD crashes

New Here ,
Nov 03, 2020

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I just updated to the newest version of XD and I am trying to locally save XD files to my desktop. Every time I do XD just crashes. What's also annoying, every time I restart and try again the dialogue box asking me to send a crash report comes up, even though every time I click "Always send." 

 

I'm on a Mac using Catalina 10.15.7 (19H2) using XD v. 34.2.12.

 

I have haven't been able to get any work done because of this.

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Nov 03, 2020 0
Adobe Employee ,
Nov 04, 2020

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Hi Karinar,

 

Sorry to hear you are experiencing crash issues with XD. Would you mind generating the logs using this link: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html and upload them to a shared location such as Creative Cloud or Dropbox and share the url with me here over a private message? Does that only happen when you try to save the file locally?

 

We will try our best to help.

 

Thanks,

Harshika

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Nov 04, 2020 0
New Here ,
Nov 04, 2020

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Ok I sent you a private message

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Nov 04, 2020 0
New Here ,
Nov 09, 2020

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Is there any word on this? It's been days and the issue with saving is still happening but I haven't heard from anyone. I sent over the logs.

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Nov 09, 2020 0
Adobe Employee ,
Nov 09, 2020

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Sorry for the delay in resposne. Are you still experiencing the issue on XD 34.3 version?

 

We will try our best to help.

 

Thanks,

Harshika

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Nov 09, 2020 0