Experiencing problems with Pen Tool

New Here ,
Jun 18, 2020

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Hi, I am experiencing problems with Pen Tool. After enabling the Pen tool every single time when I tried to use it, it is vanishing. I am adding a video for this. I experienced this situation before the update and after the update. 

 

I also tried the Photoshop's pen tool but didn't have any trouble with it, and it is working. 

Thanks for sharing the details. Please ensure that the Graphics card driver is up to date as per the manufacturer's website. And if it is already up to date, we'll need to check this at your machine level.

I'll request you to contact us directly using this link: http://adobe.ly/1PASjLX

 

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Experiencing problems with Pen Tool

New Here ,
Jun 18, 2020

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Hi, I am experiencing problems with Pen Tool. After enabling the Pen tool every single time when I tried to use it, it is vanishing. I am adding a video for this. I experienced this situation before the update and after the update. 

 

I also tried the Photoshop's pen tool but didn't have any trouble with it, and it is working. 

Thanks for sharing the details. Please ensure that the Graphics card driver is up to date as per the manufacturer's website. And if it is already up to date, we'll need to check this at your machine level.

I'll request you to contact us directly using this link: http://adobe.ly/1PASjLX

 

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Jun 18, 2020 0
Adobe Employee ,
Jun 18, 2020

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Hi there,

 

Sorry to hear about the trouble. Please ensure that the graphics card driver is up to date as per the manufacturer's website. If it is already up to date, please share a few more details like:

 

  1. The version of the XD and Operating System.
  2. Do you use an additional monitor? If yes, please test XD with an only primary screen.

 

Regards

Rishabh

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Jun 18, 2020 0
New Here ,
Jun 18, 2020

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Hi, thank you for your reply. 

 

1. Version 30.0.12.14 (Note: I had it at the previous version too)

2. Yes, I do and I did test it on the primary screen and having the same problem.

 

Bests,

Gökbey.

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Jun 18, 2020 0
Adobe Employee ,
Jun 19, 2020

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Thanks for sharing the details, we'll need Operating system details as well so please share the OS version along with OS build.

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Jun 19, 2020 0
New Here ,
Jun 19, 2020

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Windows 10 Home 64 Bit x64 based processor

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Jun 19, 2020 0
Adobe Employee ,
Jun 22, 2020

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Thanks for sharing the details. Please ensure that the Graphics card driver is up to date as per the manufacturer's website. And if it is already up to date, we'll need to check this at your machine level.

I'll request you to contact us directly using this link: http://adobe.ly/1PASjLX

 

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Jun 22, 2020 0
New Here ,
11 hours ago

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Hi,

I am experiencing the exact same problem with a 2018 MacBook pro 13 inch, Intel Iris graphics, recently updated to Big Sur. I tested on both my screens (built in retina display and external display) and checked for system update, neither resolved the issue. 

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11 hours ago 0
New Here ,
10 hours ago

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more informaiton:

I just updated to XD 36.1.32 and am still experiencing the problem.

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10 hours ago 0
New Here ,
9 hours ago

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Hi,

 

I solved my problem by uninstalling the Adobe XD and re-installing it back. Did you tried that before? 

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9 hours ago 0
Adobe Employee ,
8 hours ago

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Hi Gabriel,

 

Sorry to hear about the trouble. Please try re-installing XD as suggested by gokbeyi78042014 If that doesn't help, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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8 hours ago 0