Export from illustrator issues

[M.J.5CCC]

Hello support Team,

Since I updated XD (9/16/2020), I cannot export my work from Illustrator to XD (I used to copy/past from illustrator to XD without any probleme, but now Xd crashes.

Can you please help me with that ?

[Vishu_Aggarwal]

What is the version of adobe illustrator? check if you have any updates available for Illustrator.  and did you try importing some other file in XD from Illustrator?

I just tested the Importing Illustrator (v.24.3) file into Adobe XD (v.33.0.12.8) on macOS v.10.15.6 and I worked very well. 

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. In addition to the details asked by Vishu, could you please also test if importing the file in XD works, instead of copying and pasting?

Regards

Rishabh

[M.J.5CCC · Accepted solution]

Hello again

I am using XD 33.0.12.8 and Illustrator 24.3 both runing on windows 10.

That beeing said, It apprears the issue was resolved by restarting both apps.

Thank you both for taking the time to aswers.

Best regards

[Rishabh_Tiwari]

Glad to hear that! Feel free to reach out if you have any other questions or issues in the future.