Highlighted

Export from illustrator issues

New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Hello support Team,

Since I updated XD (9/16/2020), I cannot export my work from Illustrator to XD (I used to copy/past from illustrator to XD without any probleme, but now Xd crashes.

 

Can you please help me with that ?

Hello again


I am using XD 33.0.12.8 and Illustrator 24.3 both runing on windows 10.

That beeing said, It apprears the issue was resolved by restarting both apps.

Thank you both for taking the time to aswers.

Best regards

Views

59

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Export from illustrator issues

New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Hello support Team,

Since I updated XD (9/16/2020), I cannot export my work from Illustrator to XD (I used to copy/past from illustrator to XD without any probleme, but now Xd crashes.

 

Can you please help me with that ?

Hello again


I am using XD 33.0.12.8 and Illustrator 24.3 both runing on windows 10.

That beeing said, It apprears the issue was resolved by restarting both apps.

Thank you both for taking the time to aswers.

Best regards

Views

60

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 16, 2020 0
Adobe Community Professional ,
Sep 16, 2020

Copy link to clipboard

Copied

What is the version of adobe illustrator? check if you have any updates available for Illustrator.  and did you try importing some other file in XD from Illustrator?

 

I just tested the Importing Illustrator (v.24.3) file into Adobe XD (v.33.0.12.8) on macOS v.10.15.6 and I worked very well. 

 

Vishu Aggarwal

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2020 1
Adobe Employee ,
Sep 16, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. In addition to the details asked by Vishu, could you please also test if importing the file in XD works, instead of copying and pasting?

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2020 1
New Here ,
Sep 16, 2020

Copy link to clipboard

Copied

Hello again


I am using XD 33.0.12.8 and Illustrator 24.3 both runing on windows 10.

That beeing said, It apprears the issue was resolved by restarting both apps.

Thank you both for taking the time to aswers.

Best regards

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2020 2
Adobe Employee ,
Sep 16, 2020

Copy link to clipboard

Copied

Glad to hear that! Feel free to reach out if you have any other questions or issues in the future.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 16, 2020 0