[Extensibility]-While installing plugin in XD it gives error "You're disconnected"

New Here ,
Jan 29, 2020 Jan 29, 2020

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XD installation application plugin tips:

You're disconnected. Check your internet connetion.

install.png

 

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Extensibility, Product performance

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correct answers 1 Correct Answer

New Here , Jan 30, 2020 Jan 30, 2020
The device I use is Windows 10. I solved this problem yesterday.solution: I opened the Internet options, reset the settings to "Advanced", and then after the computer restarted, the Adobe XD plugin was installed normally. Thank you.

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Adobe Employee ,
Jan 30, 2020 Jan 30, 2020

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Hi Anogre,

 

We are sorry to hear you are having trouble installing XD. We would like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • How you are connected to the network?
  • Have you tried switching to a different network?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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New Here ,
Jan 30, 2020 Jan 30, 2020

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The device I use is Windows 10. I solved this problem yesterday.

solution:
I opened the Internet options, reset the settings to "Advanced", and then after the computer restarted, the Adobe XD plugin was installed normally.
Thank you.

😀

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Adobe Employee ,
Feb 03, 2020 Feb 03, 2020

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Oh wow great to hear that and thank you for sharing the solution that worked for you. Please reach out to us in the future for any query related to XD. We would be happy to help.

 

Thanks,

Harshika

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New Here ,
May 03, 2021 May 03, 2021

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How/ where do you open internet options?

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New Here ,
Jun 13, 2021 Jun 13, 2021

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Hello Dears

Greetings 

 

I am facing the same problem I am using Catalina 10.15.7 and adobe xd 40.0.22.12 I have tried everything please help me...

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