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Extreme lagging and unresponsiveness in Adobe XD

New Here ,
Nov 08, 2020

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hello Everyone, Since the past few days I have been experiencing a lot of lag and unresponsiveness in Adobe XD. I once talked to a customer executive, he told me to reinstall my adobe xd and my pc. After doing those steps and restarting the app, it went smoothly.  However, just after that day, same issues showed up and now these are irritating me. I have a lot of work to do in Adobe XD,plz help me out. Thanks in advance

 

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Crash on windows, Design, Known Issue, Product performance, Prototyping

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Extreme lagging and unresponsiveness in Adobe XD

New Here ,
Nov 08, 2020

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hello Everyone, Since the past few days I have been experiencing a lot of lag and unresponsiveness in Adobe XD. I once talked to a customer executive, he told me to reinstall my adobe xd and my pc. After doing those steps and restarting the app, it went smoothly.  However, just after that day, same issues showed up and now these are irritating me. I have a lot of work to do in Adobe XD,plz help me out. Thanks in advance

 

TOPICS
Crash on windows, Design, Known Issue, Product performance, Prototyping

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272

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Nov 08, 2020 0
Adobe Employee ,
Nov 09, 2020

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Hi Ajay,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and OS.
  2. Is it slow while working on a specific file or multiple files?
  3. While using XD, when it is slow, please share a screenshot of Task Manager/Activity Monitor, capturing the memory utilized by XD.

 

Regards

Rishabh

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Nov 09, 2020 1
New Here ,
Nov 10, 2020

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Hi, I have the same experience. After the last update today v34.312 windows I can not longer work in XD. I freezes and behaves really strange. Bad become worse. I also cannot work with the libraries despite following the trouble shooting.

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Nov 10, 2020 0
Adobe Employee ,
Nov 19, 2020

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Hi there,

 

Sorry to hear that. Would you mind confirming if you're still experiencing the issue with XD 35 version?

 

We will try my best to help.

 

Thanks,

Harshika

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Nov 19, 2020 0
New Here ,
Nov 20, 2020

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Hi!

Yes I think so.

But I still, after several weeks and several tries I have still no access to my libraries shared within my team. I will not reinstall windows to make It work, but I have tried cleaners and all other suggestions on your support page.

Also a colleague of mine with a new computer also suddenly stop working with our CC library. This is not acceptable since the lib contains all of our UI components and makes us more effective. Without it I see no reason to have XD. This is a major issue, please make it work asap.

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Nov 20, 2020 0
Adobe Employee ,
Dec 01, 2020

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Sorry for the delay in response. If you're still experiencing the issue, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html and help you immediately.

 

Thanks,

Harshika

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Dec 01, 2020 0