Eye dropper tool disabled / not working

New Here ,
May 03, 2021 May 03, 2021

Copy link to clipboard

Copied

Updated to adobe xd 39.0.12.12

System: macOS Catalina 10.15.7

 

Eye dropper tool is disabled, not working since updating XD. 

 

Views

183

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , May 03, 2021 May 03, 2021
Hi There,   Thanks for reaching out and sorry to hear that you're having trouble in using Eye dropper tool in XD. please try to troubleshoot with below steps and let us know if this helps. Troubleshoot steps: Quit and restart XD. Restart your Mac.Uninstall XD and reinstall it.   We're sorry for the inconvenience. please feel free to update this discussion in case you need further assistance and we will be happy to help   Regards Chethan

Likes

translate

Translate

Translate
Adobe Employee ,
May 03, 2021 May 03, 2021

Copy link to clipboard

Copied

Hi There,

 

Thanks for reaching out and sorry to hear that you're having trouble in using Eye dropper tool in XD. please try to troubleshoot with below steps and let us know if this helps.

Troubleshoot steps:

  • Quit and restart XD. 
  • Restart your Mac.
  • Uninstall XD and reinstall it.

 

We're sorry for the inconvenience. please feel free to update this discussion in case you need further assistance and we will be happy to help

 

Regards

Chethan

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 04, 2021 May 04, 2021

Copy link to clipboard

Copied

Restarting the Mac corrected the problem.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines