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Feedback to developers,Error/Bug on system preferred language

New Here ,
Dec 18, 2018

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Sorry,English is not my native language. Please forgive my strange grammar.

My device information:

Windows 10 Home and Basic Edition

Version Number:1809

Operating system version: 17763.194

Problem Description:

1)  Set the first language to English,Adobe XD cc can be used normally.

2)  BUT, Set Chinese as the system first language,Adobe XD cc Software stuck without work area,like this ↓↓↓↓

     I can't do anything, I can't drag any tools, the software can't provide any feedback.

微信截图_20181219145918.png

3)  Then,set English as the system first language again. The software will work normally, but the operating language is English.

     This thing made me crash...

111111111111111.png

My contact information:

jobchen@hotmail.com

I need help from the developer!Thanks!

Apologize for your experience. I suggest getting in touch with our tech support team directly using this link Contact Customer Care

Thanks,

Preran

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Feedback to developers,Error/Bug on system preferred language

New Here ,
Dec 18, 2018

Copy link to clipboard

Copied

Sorry,English is not my native language. Please forgive my strange grammar.

My device information:

Windows 10 Home and Basic Edition

Version Number:1809

Operating system version: 17763.194

Problem Description:

1)  Set the first language to English,Adobe XD cc can be used normally.

2)  BUT, Set Chinese as the system first language,Adobe XD cc Software stuck without work area,like this ↓↓↓↓

     I can't do anything, I can't drag any tools, the software can't provide any feedback.

微信截图_20181219145918.png

3)  Then,set English as the system first language again. The software will work normally, but the operating language is English.

     This thing made me crash...

111111111111111.png

My contact information:

jobchen@hotmail.com

I need help from the developer!Thanks!

Apologize for your experience. I suggest getting in touch with our tech support team directly using this link Contact Customer Care

Thanks,

Preran

Views

66

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Dec 19, 2018

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Apologize for your experience. I suggest getting in touch with our tech support team directly using this link Contact Customer Care

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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