File cannot be oppened... giving error code 86

New Here ,
Dec 14, 2020 Dec 14, 2020

Copy link to clipboard

Copied

i saved the file but now i cant seem to open it. It gives me error code 86 :

can anybody help me 

 

Views

238

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Dec 15, 2020 Dec 15, 2020
Hi Hasaan,   Sorry to hear about the trouble. Will it be possible for you to share the file with us? If yes, please add the file to shared storage like Google Drive or DropBox and then share the link through DM. We'll also need the system logs, please collect and share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html   Note: While sending DM, please add this discussion link in the subject.   Regards Rishabh

Likes

translate

Translate

Translate
Adobe Employee ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

Hi Hasaan,

 

Sorry to hear about the trouble. Will it be possible for you to share the file with us? If yes, please add the file to shared storage like Google Drive or DropBox and then share the link through DM. We'll also need the system logs, please collect and share the system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 15, 2020 Dec 15, 2020

Copy link to clipboard

Copied

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Dec 16, 2020 Dec 16, 2020

Copy link to clipboard

Copied

Thank you for sharing the file. I have sent you the file through DM, please check if you are able to open the file.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines