File doesn't stay open for long & automatically shutdown after a while in XD.

[Julia Kita]

Hello.

I've been trying to open XD files, but they only stay opened for a brief amount of time or shut down right away. It doesn't appear any message.

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[HARSHIKA_VERMA]

Hi Julia,

Sorry to hear you are having trouble opening the file in XD. We would like to know a few more details like-

• What is the OS and XD version of your machine?
• Is it happening with cloud documents or local documents?
• Please share the screenshot of your about XD info page.

We will try our best to help.

Thanks,

Harshika

[Julia Kita]

Hi Harshika.

• It's a windows 10 with the 29.0.32 XD version;
• Local documents;
• I don't have a screenshot, but I'll try to take one throughtout the day and upload it

[HARSHIKA_VERMA]

Hi Julia,

I apologize for the delay in response and thanks for sharing the details. I would like to confirm if you're still experiencing the similar issue in XD 29.2. 

I would be happy to help.

Thanks,

Harshika