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File doesn't stay open for long & automatically shutdown after a while in XD.

New Here ,
May 19, 2020

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Hello.

I've been trying to open XD files, but they only stay opened for a brief amount of time or shut down right away. It doesn't appear any message.

 

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Open and save docs, Product performance

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File doesn't stay open for long & automatically shutdown after a while in XD.

New Here ,
May 19, 2020

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Hello.

I've been trying to open XD files, but they only stay opened for a brief amount of time or shut down right away. It doesn't appear any message.

 

<The Title was renamed by moderator>

TOPICS
Open and save docs, Product performance

Views

415

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May 19, 2020 0
Adobe Employee ,
May 19, 2020

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Hi Julia,

 

Sorry to hear you are having trouble opening the file in XD. We would like to know a few more details like-

 

  • What is the OS and XD version of your machine?
  • Is it happening with cloud documents or local documents?
  • Please share the screenshot of your about XD info page.

 

We will try our best to help.

 

Thanks,

Harshika

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May 19, 2020 0
New Here ,
May 20, 2020

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Hi Harshika.

  • It's a windows 10 with the 29.0.32 XD version;
  • Local documents;
  • I don't have a screenshot, but I'll try to take one throughtout the day and upload it

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May 20, 2020 0
Adobe Employee ,
Jun 02, 2020

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Hi Julia,

 

I apologize for the delay in response and thanks for sharing the details. I would like to confirm if you're still experiencing the similar issue in XD 29.2. 

 

I would be happy to help.

 

Thanks,

Harshika

 

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Jun 02, 2020 0