Font Change

New Here ,
Nov 27, 2019 Nov 27, 2019

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Every time I change the Font design it always crash for some reason, I dont know hy this happens. 

Any way to solve this problem? 

 

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Adobe Employee ,
Nov 27, 2019 Nov 27, 2019

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Hello Ginger,

 

We are sorry to hear you're facing trouble. We would like to know a few more details like-

 

  • What is the OS & XD version of your machine?
  • Is it happening for all the fonts or for a particular font?
  • Is it happening with all the files or with a specific file?
  • Could you please share a short video of the issue? So that we can understand better.

 

We would also request you to please generate log files using the information provided in this document <https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

 

Let us know if you face any trouble with this.

 

Thanks,

Arpitha,

AdobeXD

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