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Frequently stops recognizing keyboard inputs

New Here ,
Oct 04, 2020

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For some reason, XD will just stop letting me edit text. I will double-click into a text box, but it won't let me edit the text at all. When this happens, my only option is to close out and restart the document.

 

This is happening much more frequently with the latest update. Yesterday alone, I think I had this "mini-crash" 6 times in about 4 hours.

 

Very frustrating to say the least.

 

I am on a Windows machine, standard installation, no plugins.

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Crash on windows

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Frequently stops recognizing keyboard inputs

New Here ,
Oct 04, 2020

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For some reason, XD will just stop letting me edit text. I will double-click into a text box, but it won't let me edit the text at all. When this happens, my only option is to close out and restart the document.

 

This is happening much more frequently with the latest update. Yesterday alone, I think I had this "mini-crash" 6 times in about 4 hours.

 

Very frustrating to say the least.

 

I am on a Windows machine, standard installation, no plugins.

TOPICS
Crash on windows

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68

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Oct 04, 2020 1
Adobe Employee ,
Oct 04, 2020

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Hi there,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and Windows OS build.
  2. Does this happen while working on a specific file or multiple files?
  3. Please ensure that the graphics card driver is up to date as per the manufacturer's website.
  4. Please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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Oct 04, 2020 0
Adobe Community Professional ,
Oct 04, 2020

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It's been a known bug/issue for a long time. Not sure if they think it's fixed, or just don't consider it a priority, but the same problem keeps popping up every other day from various users.

The "fix" for now is Alt+Tab. When you switch back to Xd it starts working again.

 

This thread discusses the same issue:
https://community.adobe.com/t5/adobe-xd/keyboard-working-intermittently-after-update-to-v9-1-12-3/m-...

@Rishabh_Tiwari 

It happens on any file.

Sometimes it doesn't happen at all on a file with many layers / components.

Sometimes it happens on a new file, 5 seconds after creating it, with no layers and 1 artboard.

I would say it's unpredictable, or at least I haven't managed to see a pattern or what's causing it.

It's been happening for at least a year or two, and I update all my graphics drivers / windows / Xd whenever there's an update.

 

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Oct 04, 2020 1
New Here ,
Oct 05, 2020

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Thank you for the Alt-Tab option -- I will try that next time.

BTW, I have it on two different laptops and it happens on both, very inconsistently. All drivers are all updated.

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Oct 05, 2020 0