Getting error 50 in Adobe XD: Problem creating new cloud document

New Here ,
Oct 16, 2020 Oct 16, 2020

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I ve recently updated the adobe xd . now showing error code no. 50.  Adobe previous version were crashes lot .. 

 

 

 

patodariya_0-1602915132795.png

 

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correct answers 1 Correct Answer

Adobe Employee , Oct 20, 2020 Oct 20, 2020
Hi there,    Thank you for trying the steps that Rishabh provided. As you have encountered a new error here. Please try the steps mentioned here (https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html)  Let us know if that helps.    Thanks, Atul_Saini

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Adobe Employee ,
Oct 19, 2020 Oct 19, 2020

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Hi there,

 

Sorry to hear about the trouble. Please try the suggestion shared in this similar discussion: https://community.adobe.com/t5/adobe-xd/adobe-xd-cc-there-was-a-problem-creating-a-new-cloud-documen...

 

Let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Oct 20, 2020 Oct 20, 2020

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Hi Rishabh,

 

I followed the same steps . but now i am getting error code 3636 while creating new document.

patodariya_0-1603193644639.png

 

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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Hi there, 

 

Thank you for trying the steps that Rishabh provided. As you have encountered a new error here. Please try the steps mentioned here (https://helpx.adobe.com/xd/user-guide.html/xd/kb/fix-issues-with-xd-cloud-documents.ug.html) 

Let us know if that helps. 

 

Thanks,

Atul_Saini

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