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Gradients not importing properly

Explorer ,
Nov 18, 2019

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When copying an object from Illustrator that contains a gradient into XD the gradient is not setup correctly. When looking into the issue I came across this article https://helpx.adobe.com/ca/xd/help/gradients.html and saw that an SVG is needed. So I saved my icons as SVGs and imported those but the same problem persists.You can see in the attched screenshot of how far off the gradient is from the shape, plus each stop point is right on top of each other. This is annoyingly time consuming to have to fix them.

Hello Sarah,

 

Thanks for sending the file I am able to reproduce the issue. We have logged the issue internally and we are prioritizing the issue.

 

Regards,

Arpitha

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Import and export

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Gradients not importing properly

Explorer ,
Nov 18, 2019

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When copying an object from Illustrator that contains a gradient into XD the gradient is not setup correctly. When looking into the issue I came across this article https://helpx.adobe.com/ca/xd/help/gradients.html and saw that an SVG is needed. So I saved my icons as SVGs and imported those but the same problem persists.You can see in the attched screenshot of how far off the gradient is from the shape, plus each stop point is right on top of each other. This is annoyingly time consuming to have to fix them.

Hello Sarah,

 

Thanks for sending the file I am able to reproduce the issue. We have logged the issue internally and we are prioritizing the issue.

 

Regards,

Arpitha

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Import and export

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490

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Nov 18, 2019 1
Adobe Community Professional ,
Nov 18, 2019

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Can you share the AI sample file? and let know the version of AI & XD. I have tested the same and for me, it works fine. 

Vishu Aggarwal

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Nov 18, 2019 1
Adobe Employee ,
Nov 19, 2019

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Hi Sarah,

 

We are sorry to hear you're facing trouble. We would like to know a few more details like-

 

  • What is the OS & XD version of your machine?
  • Could you please share a short video of the issue? So that we can understand better.
  • If possible please provide us the sample files.

 

Regards,

Arpitha

Screenshot 2019-11-19 at 3.07.47 PM.png

 

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Nov 19, 2019 1
Explorer ,
Nov 19, 2019

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Hi there, Thanks for responding. My OS is 10.14.5, Illustrator is 24.0 and XD is 24.3.22.2. When further playing around with it it seems to only affect gradients that are not vertical or horizontal. So if I have a gradient at an angle it is not honoured. I have a video showing the issue and can share my Illistrator file.

 

Ok I can't seem to add my Illistrator file, says not supported file type even though it is an .ai

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Nov 19, 2019 0
Adobe Employee ,
Nov 20, 2019

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Hello Sarah,

 

Thanks for the reply, unfortunately, we are not able to reproduce issue can you please provide me the file so we can help in solving the issue.

 

Regards,

Arpitha

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Nov 20, 2019 0
Adobe Community Professional ,
Nov 20, 2019

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I too tried different ways of gradients in AI - 24.0 and then copy-pasted to XD - 24.3.22.2 on macOS 10.15.1 and I was not able to Re-produce the same.  

You can upload the .ai file to your google drive or dropbox and share the sharable link with us.

Vishu Aggarwal

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Nov 20, 2019 1
Explorer ,
Nov 20, 2019

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https://www.dropbox.com/sh/tr51p0lnup9ras3/AAA0uloRuBGlVAj4aSsroGsEa?dl=0
Here is the link to the file. I recommend using one of the objects from the active layer as those gradients are at an angle.

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Nov 20, 2019 0
Adobe Community Professional ,
Nov 21, 2019

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 I am facing the same issue in XD when copying pasting from your AI file. But it seems to be the issue of illustrator the way shapes are created or maybe it was created in older version of AI. Because when I am creating the new shapes using the ellipse tool and apply the same gradient then it comes perfectly fine in XD. 

Vishu Aggarwal

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Nov 21, 2019 0
Explorer ,
Nov 21, 2019

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That doesn't surprise me, it is an older file. Thank you for investigating this for me.

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Nov 21, 2019 0
Adobe Employee ,
Nov 21, 2019

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Hello Sarah,

 

Thanks for sending the file I am able to reproduce the issue. We have logged the issue internally and we are prioritizing the issue.

 

Regards,

Arpitha

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Nov 21, 2019 0
New Here ,
Jan 10, 2020

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Hello!

I had the same problem. I've imported an svg file containing complex gradients (more than two colors, displaced beginning and end of gradient, angle...) on different shapes from Illustrator to XD and there each gradient had an angle of 0° and was centered.

 

My solution was to select each shape and click combine paths in the pathfinder tool (even if it was just one shape). After repeating this for every shape with a gradient in Illustrator the whole graphic was imported correctly in XD.

See attached screenshot.Screenshot_GradientImport-XD-SolutionScreenshot_GradientImport-XD-Solution

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Jan 10, 2020 0
Participant ,
Aug 01, 2020

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Hey... atleast don't make us waste our time marking the answer as "Solved" or "correct". It's far from solved... it's simply consigned to oblivion.


Each week I have to lose hours searching for solutions to the myriad of XD bugs and issues... all are "solved". Obviously, when you think you found your salvation, you face a crude answer from 2016 telling it's in the backlog.
 
 
 
 
 
 
 

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Aug 01, 2020 0
New Here ,
Sep 29, 2020

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Was this fixed? Because Boy  I paid hella expensive for Adobe and it gave me this problem that could potentially mess things up.. 🙂 Would just like to know updates on this because I tried copying my illustration and it does not work still.

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Sep 29, 2020 0
Adobe Employee ,
Sep 29, 2020

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Hi there,

 

We understand how frustrating it could be. I am checking with the team regarding this issue and about the status of the bug. I will share the updates with you as soon as I hear back from the team.

 

I am sorry for the inconvenience.

 

Thanks,

Harshika

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Sep 29, 2020 0
Adobe Employee ,
Oct 14, 2020

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Hi All,

 

I have got the update on the bug that it is still in open status and the team is still working on it. We will update you as soon as we hear any updates on the bug in future.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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Oct 14, 2020 0
Explorer ,
Oct 14, 2020

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It's 14.10.2020 - what's the status of this bug? It's almost one year old and it makes impossible to work on this software we are all paying for.

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Oct 14, 2020 0
JPRM LATEST
Explorer ,
Oct 14, 2020

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October 2020 so almost a year and they haven't done anything with this - like with a lot of other, 2-3 year old bugs.

Nice.

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Oct 14, 2020 0