Graphics won't load when dragged from CC library to XD.

[#1]

New to XD here. has anyone ever had this issue where you drag and drop a graphic from CC Libraries but it doesn't load? I was wondering if there was a way to fix this. I've tried looking through the forums for a solution but I haven't found anything useful. There are 2 or 3 threads like this but they did not resolve the issue.

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[#2]

Hi there,

Welcome to the Adobe XD community and thank you for using Adobe XD. We are sorry to hear you are facing trouble using Adobe XD and unable to see the graphics dragged from CC library. We would like to confirm if you're following the same process as mentioned in this article: https://helpx.adobe.com/in/xd/how-to/add-assets-from-cc-library-to-xd.html and let us know if that helps.

Thanks,

Harshika

[#3]

Hi Harshika,

Yes, I've followed the same process as in that article. I learned how to do it from the Adobe Creative Challenge livestreams for Adobe XD as well as other official Adobe video content. I'm not sure if the problem is local to my computer or if it's a rendering problem in Adobe's cloud service.

[#4]

Also check this conversiotion. https://community.adobe.com/t5/Adobe-XD/Can-t-Drag-Images-Into-XD/td-p/9205660

[#5]

Any update on this? I have the same problem. Library items won't load in XD but are working in all my other adobe programs like Illustratior, Indesign and PhotoShop. 

[#6]

Hi there, 

Sorry to hear that you're unable to load library items in XD. Would you mind telling us the OS and XD version of your machine? Are you getting any error message while loading the items? It it happening with every asset or with a specific asset?

We will try our best to help.

Thanks,

Harshika

[#7]

I have a similar problem. Although my assets seem to finish loading, the resulting image is a Black vector rectangle.

My system is a Windows 10, XD Version 35.3.12.2

[#8]

I also have the exact same issue, I am on Catalina 10.15.7 with the latest version of XD. 

Any solution?