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[Hardware]-Mouse scroll direction not working properly in XD on MacOS.

New Here ,
Dec 15, 2019

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I've noticed that Adobe XD mouse scroll direction is unchangeable or it doesn't follow the macOS user preferences for mouse scrolling.

 

At first, it might not seem a big deal but if the macOS System Preferences > Mouse > Point and click is set to "Scroll direction natural" when moving around from other Adobe Apps, e.g. Illustrator, Photoshop, etc., the behavior in XD creates a bit of stress, especially if the Scroll direction natural is checked, meaning that scroll > up zooms in, scroll down > zooms out.

 

A nice feature to either have it in preferences or assume the user system preferences.

 

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[Hardware]-Mouse scroll direction not working properly in XD on MacOS.

New Here ,
Dec 15, 2019

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I've noticed that Adobe XD mouse scroll direction is unchangeable or it doesn't follow the macOS user preferences for mouse scrolling.

 

At first, it might not seem a big deal but if the macOS System Preferences > Mouse > Point and click is set to "Scroll direction natural" when moving around from other Adobe Apps, e.g. Illustrator, Photoshop, etc., the behavior in XD creates a bit of stress, especially if the Scroll direction natural is checked, meaning that scroll > up zooms in, scroll down > zooms out.

 

A nice feature to either have it in preferences or assume the user system preferences.

 

<The Title was renamed by moderator>

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Product performance

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382

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Dec 15, 2019 2
Adobe Employee ,
Dec 16, 2019

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Hi there,

 

Thank you for reaching out and using Adobe XD. I am unable to reproduce the same at my end may be i am missing something. Could you please share the exact same steps to reproduce the same? Would you mind sharing the operating system build and XD version you are using? It would be really helpful if you can share a short video of the same so that we can understand better.

 

We will try our best to help.

 

Thanks,

Harshika

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Dec 16, 2019 0
New Here ,
Dec 23, 2019

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Hi Harshika,

 

Thank you for your reply.

 

Below the specifications and after the steps to reproduce the behavior that is not consistent with other Adobe CC software. 

 

Product: Adobe XD 25.1.12.7  CCS 4.3.20.55

Computer:MacBook Pro (Retina, 15-inch, Mid 2014) with Processor 2,2 GHz Quad-Core Intel Core i7
OS: macOS Catalina 10.15.2

Mouse: Apple Magic Mouse 2

Mouse settings:

Screenshot 2019-12-23 at 10.23.03.png

The steps are:

 

The Steps to reproduce the behavior:

  1. Open or create a document in which an artboard will be visible;

    Normal or base view:
    Screenshot 2019-12-23 at 10.29.23.png
  2. With the mouse, swipe your finger forward over the mouse while holding the "option" key to zoom out;
  3. This should result in the artboard to zoom out but it zooms in.

    Expected:
    Screenshot 2019-12-23 at 10.29.54.png
    Behavior:
    Screenshot 2019-12-23 at 10.30.17.png

  4. With the mouse, swipe your finger backward while holding the "option" key;
  5. This should result in the artboard to zoom in but it zooms out.

    Expected:
    Screenshot 2019-12-23 at 10.29.54.png
    Behavior:
    Screenshot 2019-12-23 at 10.30.17.png

 

I hope that this flow clarifies what I reported. If not, please let me know.

Thank you.

Kind regards

Mario

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Dec 23, 2019 2
New Here ,
Apr 07, 2020

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Hi guys,

 

I struggle with the same issue.

Mario! I am glad that you made such a great effort to clarify step by step the problem.

 

Any solutions ADOBE?

Harshika could you provide any sort of answer, please?

 

best,
Voytek

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Apr 07, 2020 0
Adobe Employee ,
Apr 07, 2020

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Hi there,

 

Sorry for the delay in response. We have a current version of XD available (28.4). Would you mind updating it to the current version and let us know if the problem still persists?

 

Thanks,

Harshika

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Apr 07, 2020 0
New Here ,
Jun 12, 2020

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Still Persists. you guys need to take look on this soon.. It is very difficult to work on with inverted zoom 😞

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Jun 12, 2020 4
New Here ,
Oct 19, 2020

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The same problem 

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Oct 19, 2020 0
Adobe Employee ,
Oct 19, 2020

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Hi there,

 

Sorry to hear you are having trouble. Could you please share the OS and XD version of your machine? Is it still happening on XD 33 version?

 

We will try our best to investigate on the issue again.

 

Thanks,

Harshika

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Oct 19, 2020 0