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[Hardware]-Windows 10 : Ctrl + D does't work in Adobe XD.

Apr 08, 2020

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Whenever i try to duplicate the item by pressing (Ctrl + D) it doesn't work. 
First it used to work.

Hello Guys,

 

Thanks for help, I tried everything, even i removed all other adobe apps but it didint work out.

Finally I was able to fix the issue when i reset my windows system to default factory setting. I dont know but it looks like a cache issue.

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[Hardware]-Windows 10 : Ctrl + D does't work in Adobe XD.

Apr 08, 2020

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Whenever i try to duplicate the item by pressing (Ctrl + D) it doesn't work. 
First it used to work.

Hello Guys,

 

Thanks for help, I tried everything, even i removed all other adobe apps but it didint work out.

Finally I was able to fix the issue when i reset my windows system to default factory setting. I dont know but it looks like a cache issue.

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114

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Adobe Employee ,
Apr 08, 2020

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Hi Victor,
 
Sorry to hear about your issue. Unfortunately I couldn’t reproduce it at my end. Would you please try the following and let me know the observations
  1. Select the item you want to duplicate in the layers panel and then press Ctrl+D. Check in the layers panel if the duplicate gets created and also try dragging the item in the canvas.
  2. Single click the item you want to duplicate and then press Ctrl+D. Again check in the layers panel if the duplicate gets created and also try dragging the item in the canvas.
  3. Let us know your OS and XD version.
 
Thanks,
Jagriti

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Apr 09, 2020

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Hi Jagriti,


I tried all the steps but still no luck, I even reinstalling the software.
OS : Windows 10 Home Single language
Adobe XD Version : 28.4.12.3 (Starter), Creative Cloud Sync 4.3.34.67

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Adobe Employee ,
Apr 09, 2020

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Hi Victor,

 

Thank you for trying the steps suggested by Jagriti. I tried the same at my end on my windows machine and CTRL+D worked fine. Would you mind checking if your graphic card drivers are upto date? Please visit the manufacturer site to check for the latest update. We would also like to know if it's happening with all the files or with a specific file?

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
Apr 09, 2020

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Hi Victor,

 

In addition to what Harshika suggested, I'd recommend trying one more thing. Shortcuts issues generally occur when there is a conflict with any other software. I'd recommend closing all the applications, rebooting the machine and then only launch Adobe XD and check if you are able to use the shortcut.

 

Please try this and let us know how it goes.

 

Regards

Rishabh

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Apr 09, 2020

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Hello Guys,

 

Thanks for help, I tried everything, even i removed all other adobe apps but it didint work out.

Finally I was able to fix the issue when i reset my windows system to default factory setting. I dont know but it looks like a cache issue.

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Adobe Employee ,
Apr 11, 2020

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Nice to hear that you're able to resolve the issue. Thank you for sharing the solution that worked for you. Please let us know if you need any assistance in future. We'd be happy to help.

 

Thanks,

Harshika

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