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[Hardware]-XD not recognizing gamepad input.

Community Beginner ,
Mar 11, 2020

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Hello, 

I have used Adobe XD with gamepad input without problems for the past week. 

Now, suddenly, it does not receive the input for setting transition triggers.

 

I have tried all possible "basic" fixes such as changing controller, uninstalling, restarting etc. The controller works perfectly on windows in any other open application. Just XD does not seem to receive the input.

 

Anyone has suggestions or has encountered this issue as well?

 

Thanks!

Agnes

 

<The Title was renamed by moderator>

Correct answer by Agnesss | Community Beginner

A little update: it works fine with PS4 controllers, it does not work with XBOX controllers. 

I have checked with a colleague with a similar issue. Hope this helps anyone elese that might encounter this problem 🙂 

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[Hardware]-XD not recognizing gamepad input.

Community Beginner ,
Mar 11, 2020

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Hello, 

I have used Adobe XD with gamepad input without problems for the past week. 

Now, suddenly, it does not receive the input for setting transition triggers.

 

I have tried all possible "basic" fixes such as changing controller, uninstalling, restarting etc. The controller works perfectly on windows in any other open application. Just XD does not seem to receive the input.

 

Anyone has suggestions or has encountered this issue as well?

 

Thanks!

Agnes

 

<The Title was renamed by moderator>

Correct answer by Agnesss | Community Beginner

A little update: it works fine with PS4 controllers, it does not work with XBOX controllers. 

I have checked with a colleague with a similar issue. Hope this helps anyone elese that might encounter this problem 🙂 

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Mar 11, 2020 0
Adobe Employee ,
Mar 11, 2020

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Hi Agnes,

 

We are sorry to hear you are having trouble using gamepad triggers in XD. I am unable to reproduce the similar behavior at my end on my windows machine. Is it possible for you to share a short video of your workflow for better understanding? What is the OS and XD version of your machine? Is it happening with a specific file or all the files?

 

We will try our best to help.

 

Thanks,

Harshika

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Mar 11, 2020 1
Community Beginner ,
Mar 11, 2020

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Hello Harshika, 

it is happening with all the files, since today. I think I have the latest version of XD as I tried to update today, I uninstalled it and reinstalled it again. I am on Microsoft Windows 10 enterprise. 

 

Here is a video, hope it shows the issue!

https://youtu.be/aQT0fYiaakU

 

Thanks

Agnesss

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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Mar 11, 2020 0
Adobe Employee ,
Mar 11, 2020

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Thanks for sharing the additional information. I am unable to see the video, could you please share the video again?

 

I will try my best to help.

 

Thanks,

Harshika

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Mar 11, 2020 0
Community Beginner ,
Mar 12, 2020

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Hello Harshika, 

Tried again with the video, hope it works.

https://www.youtube.com/watch?v=aQT0fYiaakU&feature=youtu.be

 

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.

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Mar 12, 2020 0
Community Beginner ,
Mar 16, 2020

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hello, 

I suppose no one else has had similar problems, or no one found a solution yet to this problem?

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Mar 16, 2020 0
Community Beginner ,
Mar 16, 2020

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A little update: it works fine with PS4 controllers, it does not work with XBOX controllers. 

I have checked with a colleague with a similar issue. Hope this helps anyone elese that might encounter this problem 🙂 

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Mar 16, 2020 1
Adobe Employee ,
Mar 17, 2020

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Sorry for the delay in response and thank you for sharing the information. We will check with the team about this and share the update.

 

Thanks,

Harshika

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Mar 17, 2020 0
New Here ,
Aug 11, 2020

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I'm having exactly the same problem with Xbox controller, and a colleague of mine has it as well. I tested this new gamepad functionality earlier this year, and I've never gotten it working with any Xbox controller connected via USB.

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Aug 11, 2020 0
Subah LATEST
New Here ,
Oct 13, 2020

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Hi,

I'm having the same issue as been described earlier in the thread, I'm trying to use the Xbox controller, but not able to set any input, I'm able to set keyboard keys for that, any answer for this issue?

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Oct 13, 2020 0