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HELP!!!救命啊,打开云文档,提示“加载文档时出现错误,无效的文档类型”

New Here ,
Jul 10, 2019

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事情经过:

使用XD工作中,不小心电脑重启了,然后再次打开刚才工作的文档时,就出现了提示“加载文档时出现错误,无效的文档类型”

怎么解决?有办法恢复么,我的这个项目文件非常重要!Adobe XD

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HELP!!!救命啊,打开云文档,提示“加载文档时出现错误,无效的文档类型”

New Here ,
Jul 10, 2019

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1111.png

事情经过:

使用XD工作中,不小心电脑重启了,然后再次打开刚才工作的文档时,就出现了提示“加载文档时出现错误,无效的文档类型”

怎么解决?有办法恢复么,我的这个项目文件非常重要!Adobe XD

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Jul 10, 2019 0
Adobe Community Professional ,
Jul 10, 2019

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Hi, I'm sorry you encountered a problem while using Adobe XD. In order to help you, we need more information, such as the version of Adobe XD in use and the specifications of your computer.

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Jul 10, 2019 1
New Here ,
Jul 10, 2019

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XD版本:20.2.12.1(1分钟前更新了版本,也没有办法打开) Creative Cloud同步4.2.7.2

windows10 1809 操作版本系统 17763.615

意外重启时,windows安装了更新 KB4506998,KB4509095,刚才重启安装了更新KB4507469

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Jul 10, 2019 0
Adobe Employee ,
Jul 10, 2019

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Thank you for sharing the details, Bruce. Could you please try signing out and signing back in from the Creative Cloud desktop app? I'd also suggest trying the steps mentioned in this article: Issue saving xd files to creative cloud and let us know if that works.

Thanks,

Harshika

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Jul 10, 2019 0
New Here ,
Jul 10, 2019

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Thanks a million.

你说的方法我已经尝试过了,但是没有作用。

1,出现错误提示的文档,本身就已经是云文档,存储在creative cloud里面。

2,注销之后重启,没有作用。我的理解是云文档的文件格式损坏并不能靠软件的重启来解决。

我想问的是,可以联系技术人员,问问有没有修复云文档的可能?回退到某个时间点也行?Adobe XDAdobe Creative Cloud

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Jul 10, 2019 0
New Here ,
Jul 11, 2019

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谢谢你的帮助,问题已经解决了,吓得我立即执行了备份操作。

解决的方法我自己都不清楚,我只是在那里反复的将云文档“打开——报错——关闭”,无意间,就能再次打开文档了。

感觉就是adobe跟我开了个玩笑,我真幸运

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Jul 11, 2019 0
New Here ,
Jul 11, 2019

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谢谢你的帮助,问题已经解决了,吓得我立即执行了备份操作。

解决的方法我自己都不清楚,我只是在那里反复的将云文档“打开——报错——关闭”,无意间,就能再次打开文档了。

感觉就是adobe跟我开了个玩笑,我真幸运

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Jul 11, 2019 0
Adobe Employee ,
Jul 11, 2019

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Thank you for trying the troubleshooting steps. I'm glad to hear that you're back on track. Please feel free to reach out to us in the future for any query related to Adobe XD. We'd be happy to help.

Thanks,

Harshika

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Jul 11, 2019 0
italosan LATEST
Adobe Community Professional ,
Jul 13, 2019

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Siamo felici di aver risolto il problema con Adobe XD

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Jul 13, 2019 1