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High Application Memory usage while working in XD on macOS Catalina after the update.

New Here ,
Feb 04, 2020

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Hi, I just want to let you know that after updating my XD to the latest version 26.0.22, the app lagged and stuttered. It has slowed down considerably in which opening up 3 files at the same time with around 50 artboards each hogged my memory so much and render it almost unusable. 

I tried to revert back to the previous version but it won't allow me to open the same files anymore, since they were created in the latest XD version. Can you kindly take a look at this problem? Speed of production is really important and it's one of the main reason I switched to XD from other app.

 

Thank you so much:)

 

<The Title was renamed by moderator>

Hi All,

 

The team has logged a bug for this issue and was investigating on the issue. After the investigation, the team found out that it might be causing because of the large components in the file.  You will definitely see the improvements in the future release of XD. For now, it is suggested to reduce the number of nested components and/or number of states in their files.

 

Please let us know if that helps.

 

Thanks,

Harshika

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Crash on mac, Open and save docs, Product performance

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High Application Memory usage while working in XD on macOS Catalina after the update.

New Here ,
Feb 04, 2020

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Hi, I just want to let you know that after updating my XD to the latest version 26.0.22, the app lagged and stuttered. It has slowed down considerably in which opening up 3 files at the same time with around 50 artboards each hogged my memory so much and render it almost unusable. 

I tried to revert back to the previous version but it won't allow me to open the same files anymore, since they were created in the latest XD version. Can you kindly take a look at this problem? Speed of production is really important and it's one of the main reason I switched to XD from other app.

 

Thank you so much:)

 

<The Title was renamed by moderator>

Hi All,

 

The team has logged a bug for this issue and was investigating on the issue. After the investigation, the team found out that it might be causing because of the large components in the file.  You will definitely see the improvements in the future release of XD. For now, it is suggested to reduce the number of nested components and/or number of states in their files.

 

Please let us know if that helps.

 

Thanks,

Harshika

Topics

Crash on mac, Open and save docs, Product performance

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Adobe Community Professional ,
Feb 04, 2020

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Hi, We are very sorry that you are having problems with Adobe XD. Have you tried uninstalling and installing Adobe XD again? I recommend using Creative Cloud Cleaner Tool to uninstall the software and eliminate any corrupt files. Also, check if there are any updates available for your OS.

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New Here ,
Aug 31, 2020

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Hi Italosan, I'm having the same issue running the latest version of XD on OS10.14.6. In my case its eating all my memory using locally saved files. The file is small - less than 20 artboards, no graphics and only a small handful of unnested components.

I tried to follow the steps to run Adobe Appl Cleaner but it seems I cannot install CC. When I try to, it always says there are apps running. I've visited the activity monitor to try and force quit all of them but 3x AdobeCRDaemon, Adobe IPCBroker and com.adobe.acc.installer.v2 reopen immediately. 

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Community Beginner ,
Feb 04, 2020

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I'm having exactly the same problem! Also tried to install the reinstall the 25.3.12, but then I also can't open my documents. Reinstalled 2 times now but it's still so slow and lagging.. 😞 Please fix this.

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Community Beginner ,
Feb 05, 2020

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Just found out it's not slow when you're not working from the cloud. So there's the bug somewhere I quess.

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Adobe Employee ,
Feb 05, 2020

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Hi All,

 

We are sorry to hear you are having trouble opening files in XD. Would you mind telling us if it's happening with all the files? Is it only an issue with local documents? Please share the OS and XD version of your machine?

 

We will try our best to help.

 

Thanks,

Harshika

 

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Community Beginner ,
Feb 06, 2020

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Hi Harshika,

 

This is happening to all my cloud-files. Same as arvindhans60736116 my documents are very slow. I have MacOS Mojave 10.14.1and XD 26.0.22.

 

Thanks

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New Here ,
Feb 10, 2020

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I am having the same issue as well, I thought it was my machine at first but apparently, after speaking with Apple, XD is using all available memory on my machine and does not release it even after a restart. I have to use the Option + Command + P + R on the restart to get the system to release the XD cache it is holding. I don't know if PC users are having the same issue, but this is mine. I am currently monitoring disk space and watching XD just eat away. I have to reboot and do this action after about 4 hrs of working. 

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New Here ,
Feb 05, 2020

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The latest version of Adobe XD (v26.0.22.5) is too slow . To move an artboard it takes 5-10 mins.

A 30 min work earlier is now taking 2-3 hours.

 

Is anyone else facing the same problem ?

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Adobe Employee ,
Feb 05, 2020

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Hi Arvindhan,

 

This is definitely not the experience we are striving for. We would need few more details to investigate about the issue:-

 

  • Are you working on windows or mac?
  • Is it happening with every file or a specific file?
  • Have you checked the latest update to your graphic card driver?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

 

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New Here ,
Feb 05, 2020

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XD becomes consuitently slow when you have multiple file opened and those files have more artboards with full of interactions, I have been using XD for doing everything from design to interaction, Now I'm exepriencing 5 seconds delay in duplicating elements and moving elements.

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Explorer ,
Feb 05, 2020

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There's been a few conversations about this. were waiting for a clear response.

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Adobe Employee ,
Feb 06, 2020

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To all those of you that are facing this issue, apologize for your experience. To help us investigate, can you run the log collector tool https://adobe.ly/2zN5ybC, upload the log files to a shared location, and share the URL to the downloadable files with Harshika over a private message?

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