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Hi there,
I've been experience these two strange behaviours:
- Holding down SHIFT while dragging will make the object flicker.
- Trying to select several text elements with SHIFT doesn't work anymore.
Any thoughts?
{Renamed By MOD}
After yesterday's outage, XD is working just fine once again.
I don't really know what brought it back to normality, but... here we are.
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Hi there,
Thanks for reaching out. We will need to test this on our end, so could you please share a few more details like:
Regards
Rishabh
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Hi Rishbah,
Thank you for your prompt response. Here's what you asked for:
Adobe XD version 29.0.32 (Uninstalled, and re-installed just in case).
Operating System:
Graphics card (updated just now)
This is happening in multiple files. I have 2 monitors connected through HDMI and HDVI>HDMI. It happens on both, and also, I've now detected that holding down ALT won't switch Zoom In to Zoom out, so it's definitely not a graphical issue, it's something to do with keys. And it doesn't happen in, say, Illustrator. So, it's XD specific.
Let me know if I can share anything else to help you with this.
Thank you!
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Thanks for sharing detailed information, it's really helpful. Will it be possible for you to just test it once without any external monitor?
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I'm not sure I'm following. This is a desktop computer, there's no way to test this without the external monitors, because there is no built-in screen here.
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I am so sorry for the confusion, please test this with only one monitor connected without any additional monitor.
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Tested with both individually (the other disconnected). Same.
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Thanks for trying the steps, please allow me some time, we'll test this and keep you posted.
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Here's a screen recording:
1. Trying to select multiple text elements. As you can see, it works 1 out of 4 attempts.
2. Moving objects with SHIFT held down. Element flickers.
3. Trying to click on eyedropper. It won't work.
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Also, now I'm detecting that certain hot keys like "i" for Eyedropper are not working either. But others are. EDIT: I can't use the eyedropper even clicking on it.
They work fine in Illustrator and Photoshop.
This is clearly becoming a serious problem. 😞
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After yesterday's outage, XD is working just fine once again.
I don't really know what brought it back to normality, but... here we are.
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That's a great news. I am glad that things are back to normal. Please let us know if you experience any issues in future. We would be happy to help.
Thanks,
Harshika