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Holding down SHIFT key makes object flicker in Adobe XD

Explorer ,
May 26, 2020

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Hi there, 

I've been experience these two strange behaviours:

- Holding down SHIFT while dragging will make the object flicker.

- Trying to select several text elements with SHIFT doesn't work anymore.

 

Any thoughts?

{Renamed By MOD}

After yesterday's outage, XD is working just fine once again. 
I don't really know what brought it back to normality, but... here we are. 

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Holding down SHIFT key makes object flicker in Adobe XD

Explorer ,
May 26, 2020

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Hi there, 

I've been experience these two strange behaviours:

- Holding down SHIFT while dragging will make the object flicker.

- Trying to select several text elements with SHIFT doesn't work anymore.

 

Any thoughts?

{Renamed By MOD}

After yesterday's outage, XD is working just fine once again. 
I don't really know what brought it back to normality, but... here we are. 

Topics

Product performance

Views

630

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Adobe Employee ,
May 26, 2020

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Hi there,

 

Thanks for reaching out. We will need to test this on our end, so could you please share a few more details like:

 

  1. The version of Adobe XD and the exact version of the Operating System.
  2. Does this happen on a specific file or multiple files?
  3. If it is happening on multiple files, please ensure that your Graphics card is up to date as per the manufacturer's website.
  4. Do you use an external monitor? If yes, could you test this without an external monitor and on the primary screen?

 

Regards

Rishabh

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Explorer ,
May 26, 2020

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Hi Rishbah, 

Thank you for your prompt response. Here's what you asked for:

 

Adobe XD version 29.0.32   (Uninstalled, and re-installed just in case).

 

Operating System: 

xderror-systeminfo.jpg

Graphics card (updated just now)

xderror-graphicscard.jpg

 

This is happening in multiple files. I have 2 monitors connected through HDMI and HDVI>HDMI. It happens on both, and also, I've now detected that holding down ALT won't switch Zoom In to Zoom out, so it's definitely not a graphical issue, it's something to do with keys. And it doesn't happen in, say, Illustrator. So, it's XD specific.

 

Let me know if I can share anything else to help you with this.

 

Thank you!

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Adobe Employee ,
May 26, 2020

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Thanks for sharing detailed information, it's really helpful. Will it be possible for you to just test it once without any external monitor?

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Explorer ,
May 26, 2020

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Also, now I'm detecting that certain hot keys like "i" for Eyedropper are not working either. But others are. EDIT: I can't use the eyedropper even clicking on it.

They work fine in Illustrator and Photoshop.

This is clearly becoming a serious problem. 😞

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Explorer ,
May 26, 2020

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I'm not sure I'm following. This is a desktop computer, there's no way to test this without the external monitors, because there is no built-in screen here.

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Adobe Employee ,
May 26, 2020

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I am so sorry for the confusion, please test this with only one monitor connected without any additional monitor.

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Explorer ,
May 26, 2020

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Tested with both individually (the other disconnected). Same.

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Adobe Employee ,
May 26, 2020

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Thanks for trying the steps, please allow me some time, we'll test this and keep you posted.

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Explorer ,
May 26, 2020

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Here's a screen recording:

1. Trying to select multiple text elements. As you can see, it works 1 out of 4 attempts.

2. Moving objects with SHIFT held down. Element flickers.

3. Trying to click on eyedropper. It won't work.

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Explorer ,
May 28, 2020

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After yesterday's outage, XD is working just fine once again. 
I don't really know what brought it back to normality, but... here we are. 

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Adobe Employee ,
Jun 01, 2020

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That's a great news. I am glad that things are back to normal. Please let us know if you experience any issues in future. We would be happy to help.

 

Thanks,

Harshika

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